The claims experience will become increasingly automated over the next three years, as many customers are handling their claims virtually – and this will impact insurance professionals’ daily work, a recent LexisNexis report predicts. LexisNexis Risk Solutions 2025 Claims…
Consumers are looking for a hybrid claims processing model — an intermixing of virtual and self-service with human adjuster interaction, according to the Future of Claims 2021 Report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers…
After an initial surge, the number of clients taking advantage of virtual claims processing has dipped. For insurers, now is a critical time to evaluate their processes and figure out how to properly provide a touchless experience, says a recent…