Counting the Costs of claims service
August 1, 2000 Vikki SpencerThe old adage ‘you have to spend money to make money’ should be taken to heart by today’s insurance companies, say the industry’s claims managers. Canada’s top insurers agree that customer service is the name of the game, and claims handling the key to keeping customers on board. Companies that sacrifice customer service in the name of cost saving are in danger of paying the price in the long run.
Reinsurance market outlook: Margins Wear Thin
July 1, 2000 Sean van Zyl, EditorThe global reinsurance market suffered its worst underwriting year in 1999, largely as a result of natural disaster catastrophe losses estimated to having cost the industry about US$24 billion. European reinsurers finished 1999 with an alarming 131% combined ratio, the…
Reinsurance market innovations: Staying Alive
July 1, 2000 Glenn McGillivray, head of corporate communication at Swiss ReinWhat are some of the world’s reinsurers doing to move forward amid what has been the worst market downturn in recent memory?
RIMS reveals restructuring
June 1, 2000 Sean van Zyl, EditorThe Risk and Insurance Management Society 2000 Conference & Exhibition, which was recently held in San Francisco, drew a record number of more than 12,000 attendees and exhibitors. The event marked the society’s 50th anniversary as the North American body…
RIMS drives loss data standards
May 1, 2000 by Canadian UnderwriterThe Risk and Insurance Management Society (RIMS) has revealed plans to develop standards for the exchange of loss data between insurers, service providers and the risk management community. The results of a viability study were presented to RIMS last month.…
Auto Repair Perspective: Work For, Not Against
May 1, 2000 John Norris, executive director of the Hamilton District AutobodThe world of repair shops and front-line collision damage appraisers is very different to that of the corporate insurance industry. A closer understanding of the challenges faced by both sides is clearly needed. In fact, with both bodyshops and insurers…
Aftermarket Auto Parts: Shifting Gears
May 1, 2000 David CarrLegal action against insurance companies in the U.S. for alleged unauthorized use of aftermarket parts in vehicle repair have bubbled up into Canada. Within months of a successful $1.2 billion class action in Illinois against State Farm Insurance, similar suits…
CSIO confident of new strategy
May 1, 2000 by Canadian UnderwriterLast year proved to be a turning point for the insurance industry’s technology standards organization, the Centre for Study of Insurance Operations (CSIO), says chairman Howard Moran at the annual general meeting. Subsequent to the appointment of a new president,…
Developing niche lines of business: The garage sale closed
March 1, 2000 by Lowell ConnWhen the “garage sale” begins and market players undercut one another, nowhere is the reverberations felt any stronger than the specialty lines business. Niche operators want the message to be clear: “Stay out of out of our business”. More to…
Regulators circling THE ADJUSTERS
March 1, 2000 Lowell ConnHarmonization efforts on the east coast have not gone unnoticed by regulators nationwide, with most provincial legislators carefully watching Insurance Act rewrites across the country in an effort for more standardized rules and regulations. Most recently, the regulatory sights have…
RISK MANAGEMENT STRATEGIES BEYOND
March 1, 2000 Sean van Zyl, EditorSusan Meltzer, president of the Risk and Insurance Management Society (RIMS) for the 1999/2000 term, bridled in her opening comments in the panel discussion to a previous reference made by a seminar speaker at the RIMS’ “Operational Risk Management” conference…
Coming Events (March 01, 2000)
March 1, 2000 by Canadian UnderwriterAnnouncements in Coming Events are run free of charge as a service to the industry. Items should be submitted by the first of the month prior to the month in which the announcement is to appear. Toronto Insurance Women’s Association:…