Sales Column: How automation keeps brokers in front of clients
May 29, 2023 Adam MitchellI had the privilege of interviewing Carol Jardine on a podcast at the end of her final day before retiring as Wawanesa’s president of Canadian P&C operations. What stood out for me is how our conversation illustrated the difference between…
During the ‘Great Re-shuffle,’ don’t forget the ones who stay
May 16, 2022 by David GambrillWith people leaving all around you during ‘The Great Re-shuffle,’ the temptation may be to emphasize recruitment to backfill the people who have been lost, but industry leaders would be well-advised to instead focus on retention, according to a blog…
Pandemic puts ‘right to disconnect’ in spotlight as provinces inch toward policies
December 30, 2021 By Tara Deschamps, Canadian PressDuring Danish Yusuf’s morning routine, his work phone rarely rings and seldom is there an appointment with his Toronto insurance company staff. The lack of disruptions is no coincidence. Yusuf instructed staff not to plan meetings or send electronic communications…
Forget data: The case for going with your gut instinct
June 8, 2021 by David GambrillData analysis may be held up as the gold standard for making sound business decisions. But a recent study suggests gut instinct — when backed up by simple decision aids — may actually be better in situations of high uncertainty.…
Digital experimentation: How to avoid the shiny object syndrome
May 20, 2021 by David GambrillWhile the insurance industry is hearing a lot of messages these days about the importance of experimenting with new digital technologies — i.e. witness the increased use of terms such as “agility,” “nimble,” “pivoting,” and “failing fast” — a business…
Managing your remote workforce in a post-COVID world
January 5, 2021 by David GambrillFlexible work arrangements appear to be here to stay, even after the pandemic is gone, and several in the P&C insurance industry are turning their minds towards how to manage a more remote workforce in the future. Imagine future office…
Communicating during COVID: What industry employees want to hear from their leaders
September 3, 2020 by David GambrillOkay, so it appears the pandemic crisis will be with us for a long time, with P&C organization employees already feeling uneasy, worn down, and uncertain about many things — their health, job security, sending kids back to school safely,…
This is not a drill
May 1, 2020 By Canadian Underwriter StaffBattle stations, everyone. This is not a drill. Repeat: This is not a drill. COVID-19 has infected the world, and P&C organizations are not immune to the impact of the novel coronavirus. But a proper, well-rehearsed business continuity plan can…