Going Mobile
November 30, 2014 Craig Harris, Freelance writerThe rapid take-up of mobile devices by newer generations of consumers may spell big changes for the claims management process. Mobile claims technology in the form of tablets and other tools have existed for some time for adjusters and insurance companies, but to date only a handful of insurers have experimented with mobile apps for customers. How will mobile technology evolve for insurance companies, clients and adjuster partners? Should insurer mobile apps be directed to customer, or adjuster, functionality? And how will the integration process work for all parts of the claims value chain?
Lessons in Policy Language
November 30, 2014 Michael Teitelbaum, Partner, Hughes Amys LLPOntario Court gives a plain and simple reading of the faulty workmanship exclusion.
Cyber Surge
September 30, 2014 Insurance Institute of CanadaInsurance Solutions to a Growing Threat
Into the Breach
September 1, 2014 Nate Spurrier, Director of Business Development, IDT911A significant percentage of data breaches are caused by weak passwords, insecure computer network portals and lost smartphones. Policyholders should be encouraged to draft incident response plans and to contact their brokers or carriers as soon as a breach is discovered, in order to access experts such as forensic experts, legal counsel and crisis management specialists.
Lessons from a Disaster Zone
August 1, 2014 Alex Vinden, Associate, Giffin KoerthLessons learned on the ground from the EF2-rated tornado that touched down in Essa Township June 17 could prove of value to communities, responding agencies and insurers in future disasters.
Moves and Views
August 1, 2014 by Canadian Underwriter1 CNA Financial Corporation announced in August that John Hennessy [1a] will take on duties as president and chief operating officer (COO) of CNA Canada, effective September 15. Hennessy replaces Gary Owcar, who has led CNA Canada since 2009 and…
Moves and Views
July 1, 2014 by Canadian Underwriter1 Peace Hills Insurance recently announced the retirement of president and chief executive officer Diane Brickner [1a], who joined the company more than 30 years ago. Among others, Brickner is a member of the boards of the Property and Casualty…
Cyber 2.0
June 1, 2014 Craig Harris, Freelance writerCyber insurance coverage is entering the next phase in its evolution from optional add-on product to increasingly important component of a thorough risk management program. As high-profile data security breaches grab top headlines, more organizations are having the “cyber talk” with their brokers and insurance partners. The pace of product adoption, however, is slow grind rather than big bang.
Restorative Process
June 1, 2014 Jim Mandeville, Senior Project Manager, Large Loss North America, FirstOnSite RestorationA look back on the worst flood in the history of Alberta shows that even now, some homeowners, businesses and schools are still in the process of rebuilding. Restoration efforts at a town house complex in High River shows that restoration efforts can be complicated, making mitigation and prevention all the more important in the wake of increasingly common extreme weather.
Moves and Views
June 1, 2014 by Canadian Underwriter1 Aviva Insurance Company of Canada has announced that Sharon Ludlow [1] is the company’s new president, effective June 17. Ludlow’s last position was as president and chief executive officer of Swiss Re in Canada. In the newly created role…
Message from the President
May 31, 2014 Marie Gallagher, President, Canadian Independent Adjusters' Association“Mastering Disaster” was the theme of this year’s CIAA/CICMA Atlantic Joint Conference held in Nova Scotia the early part of June, which I was fortunate to attend, along with over 100 registrants from Nova Scotia, New Brunswick, PEI and Newfoundland.…
Moves and Views
May 1, 2014 by Canadian Underwriter1 Allied World Assurance Company Holdings AG has opened a branch office in Toronto and named Gord Kerr [1] as its senior vice president, chief agent and branch manager. Prior to joining Allied World, Kerr spent four years as chief…