Why homeowners are happy with their insurers despite rate increases
June 29, 2018 by Jason ContantDespite rising premiums, homeowners’ satisfaction with their insurance providers has increased for the third consecutive year, according to the J.D. Power 2018 Canada Home Insurance Study. The survey, released on Thursday, rated overall satisfaction at 786 on 1,000-point scale. Homeowners…
Why mutuals partner with independent adjusters
June 15, 2018 by Jason ContantSmall insurers or mutuals may decide to partner with independent adjusting (IA) firms as a way of providing them with flexibility on costs and full-time staff. On May 30, Contractor Connection, a service line of IA firm Crawford & Company…
Paid Part 3 of DGA study reveals how to achieve your ideal insurance career
May 29, 2018 DGA CareersWhat direction do you see your insurance career taking over the next five years? Are you on a path to the C-suite or other leadership role? Alternatively, do you have a more entrepreneurial vision for either starting a company or…
How IT developers will change the way you do business
May 6, 2018 by Jason ContantA daring group of developers came up with a new approach to technology development 17 years ago, dubbed ‘agile.’ The process grew popular in the startup world; it was soon embraced by mainstream leaders around the globe, including by those…
Top 10 things to learn about mutuals
April 26, 2018 by David GambrillAfter working for 22 years at large and/or publicly-traded insurance companies such as Intact Financial Corporation, Economical Insurance and Aviva Canada, Chris Hibbs made the big move over to the mutual insurance side. A mutual insurance company is owned entirely…
2018 Outlook: Heidi Sevcik, President, CEO, Gore Mutual Insurance Company
January 2, 2018 Heidi SevcikThe pace of change in the property and casualty market remains faster than ever before, increasing the need for cooperation and innovation in 2018. The increasing frequency of severe weather events emphasizes the importance of the industry and governments working…
A researcher’s take on ICBC’s low customer satisfaction scores
December 1, 2017 Greg Meckbach, Associate EditorBritish Columbia’s monopoly auto insurer has little incentive to improve customer satisfaction, and an opposition party member is slamming the ruling New Democratic Party for not implementing recommendations made in July immediately after taking power. Insurance Corporation of British Columbia…
Discovering a work-life balance
November 3, 2017 Emily Atkins, EditorSince its start in Pat Lodewijkx’s converted laundry room almost 13 years ago, Discovery Claims is proof that vision plus hard work can pay off for the risk-taking entrepreneur. The Surrey, British Columbia-based independent adjusting firm has overcome hurdles and…
U.S. auto insurance customers slow to adopt digital claims reporting, J.D. Power finds
October 23, 2017 by Canadian UnderwriterDespite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, auto insurance customers in the United States have been slow to adopt digital claims reporting, J.D. Power reported on Monday. Its…
Aite Group introduces vendor evaluation framework, p&c insurance transforming
October 18, 2017 by Angela StelmakowichAite Group has introduced a proprietary vendor evaluation framework that the global research and advisory firm reports will serve as an actionable guide for market participants looking for viable third-party vendor solutions and services. “I think the biggest problem for…
Beware ‘event amnesia’ following Fort McMurray wildfire, NICC speaker warns
October 5, 2017 Jason Contant, Online EditorFollowing Canada’s costliest natural disaster, Fort McMurray may be more resilient in the short- and medium-term, but there needs to be an avoidance of “event amnesia,” a speaker suggested earlier this week at the National Insurance Conference of Canada (NICC).…
Digital and app users not waiting around, quick to bail on non-responsive service: Australia research
August 2, 2017 by Canadian UnderwriterA huge divide exists between consumer expectations of their digital service experience and what is being delivered, with three-quarters of recently polled consumers in Australia reporting they will stop trying a digital app or service within a minute if it…