Misconfigured cloud-based file repository exposes personal information of as many as 14 million U.S. Verizon customers
July 14, 2017 by Canadian UnderwriterA “misconfigured cloud-based file repository” exposed the names, addresses, account details and account personal identification numbers (PINs) of as many as 14 million U.S. customers of telecommunications carrier Verizon, according to a recent blog from computer security company UpGuard. The…
Insurance industry ‘struggling to be more agile:’ analytics summit speaker
July 7, 2017 Greg Meckbach, Associate EditorInsurance providers need to use technology to improve their customers’ experience, but sometimes regulation gets in the way, speakers suggested at a recent conference. The insurance industry is “struggling to speed up the process of being more agile,” said Paul…
Cat claims out West create stress for home insurers, proactive communications can bolster customer satisfaction: J.D. Power
June 6, 2017 by Canadian UnderwriterA spike in major claims resulting in record losses from catastrophic disasters across Canada over the last few years has created significant challenges for insurance carriers in 2017, a situation that has had an impact on customer satisfaction with the…
Canadian companies lag in cybersecurity investments, survey finds
May 23, 2017 by Canadian UnderwriterMore than three-quarters (76%) of surveyed Canadian executives believe that the number of data breach attempts on their firms will be higher in a year, yet fewer than half said that their organization’s investments in cybersecurity will increase in that…
Canadian auto insurance customer satisfaction climbs despite premium increases: J.D. Power study
May 15, 2017 by Canadian UnderwriterCustomer satisfaction with auto insurance in Canada has increased for the second consecutive year despite nationwide premium increases, according to the newly released J.D. Power 2017 Canadian Auto Insurance Satisfaction Study. The study, released on Monday, found that across all…
Liberty Mutual Insurance completes acquisition of Ironshore from Fosun International for US$2.94 billion
May 3, 2017 by Canadian UnderwriterLiberty Mutual Insurance has announced that it has completed its acquisition of 100% ownership in Ironshore Inc. from Fosun International Limited. Global insurer Liberty Mutual made the announcement earlier this week that it had acquired Ironshore Inc., a global specialty…
Saskatchewan Mutual Insurance Company goes live with eDocs, obtaining CSIO certification for personal and commercial lines
April 10, 2017 by Canadian UnderwriterHubio, a provider of technology solutions for P&C insurers, announced on Monday that Saskatchewan Mutual Insurance Company (SMI) has obtained certification from the Centre for Study of Insurance Operations (CSIO) for both personal and commercial lines eDocs. SMI is now…
LexisNexis Risk Solutions explores roadmap to “touchless” claims
March 22, 2017 by Canadian UnderwriterWhile some insurance carriers continue to favour traditional claims processes, the demand for faster cycle times, reduced expenses and improved customer satisfaction is driving increased automation and an eventual migration from virtual to “touchless claims,” according to a new report…
How Data Empowers Cutting-Edge Claims Processes
February 10, 2017 Dara Banga, president, DSB Claims SolutionsThe insurance claims process has traditionally been inefficient, and insurance companies are trying to use computer analytics to improve the process
Message from the President
February 10, 2017 Heather Matthews, President, Canadian Independent Adjusters' AssociationYou cannot turn a page, open a news article, turn on the television or even have a conversation without technology somehow weaving its thread in. We are bombarded with the latest advancements in all industry sectors. In my last message…
La Plume du Président
February 10, 2017 Heather Matthews, president, ACEIVous ne pouvez pas tourner une page, ouvrir un article, allumer la télévision, ni même avoir une conversation sans que la technologie s’en mêle, d’une façon ou d’une autre. Nous sommes bombardés par les derniers progrès dans tous les secteurs…
New mobile app allows policyholders to self-serve auto, property insurance policies through their mobile devices
January 24, 2017 by Canadian UnderwriterKTX Insurance Brokers Ltd. is looking to respond to consumer demand to interact online with the launch of a new mobile app that allows policyholders to access both advice from licensed brokers and self-serve their insurance policies online. Through the…