Driving Efficiency
January 31, 2014 Darcy Gorchynski, Director of Business Development, Audatex CanadaHow insurers and adjusters can capitalize on data insight and partnerships in collision repair
Wild Ride
January 1, 2014 Angela Stelmakowich, EditorSevere weather – be it wind, rain or hail – will again be a focus in 2014. Will related claims make for a wild ride, leaving adjusters and insurers bruised, but not out, like during a tumultuous 2013? Or will calmer conditions prevail, allowing insurance partners to hang tight and get themselves prepared for the next rough year?
Reluctant Innovators
December 1, 2013 Karen Forward and Allan Buitendag, PwCCanadian financial institutions are struggling with innovation, new research by PwC shows. How can these institutions, including insurance companies, change to focus on opportunities, rather than barriers, and ensure that they are not outrun by more innovative players in the years to come?
Water, Water Everywhere
November 1, 2013 Mary Kelly, Anne Kleffner and Norma NielsonFundamentally, water damage is not a peril ideally suited to be insured. That said, with the cost of water damage high and rising, the creation of a sustainable insurance coverage model requires the co-operation of insurers, personal property owners, reinsurers, regulators and governments.
Moves and Views
October 1, 2013 by Canadian Underwriter1 Aviva plc has announced Maurice Tulloch [1], current chief executive officer of Aviva Canada, is the new CEO of Aviva U.K. & Ireland General Insurance, subject to regulatory approval. Tulloch joined Aviva in 1992 and was appointed CEO of…
First notice of loss sets tone for claims experience
July 31, 2013 byThe first notice of loss call a customer makes to their insurance provider after a collision or having vehicle damage “sets the tone” for their overall claims experience, notes a new satisfaction survey from J.D. Power. That first phone call…
Getting Tech-Ready
June 1, 2013 Patrick DureposBrokers would be well-advised to pay close attention to a number of industry trends if they hope to thwart market share being lost to direct writers. It is essential to adopt technology solutions that allow brokers to capitalize on their biggest asset: being regarded as trusted advisors.
Collision Course
May 1, 2013 Mark FairhurstGetting an auto repair estimate right the first time is critically important. Being able to access information to determine if a vehicle is a total loss will save the insurer money in terms of cycle time and rental days, and help get a settlement cheque into the hands of the customer more quickly.
Channel Surfing
May 1, 2013 Jeremy BowlerWhat is the impact of channel selection on customer experience? Although customer use of self-service and emerging channels is on the rise, brokers, agents and customer call centre representatives continue to be primary points of contact for many questions and tasks.
Solid Investment
April 1, 2013 Michael Costonis and Darren NippardTechnology offers potential solutions for property and casualty insurers looking for ways to build profitable growth. But technology also presents challenges, making it critically important that companies pursue the right investments in claims systems and organizations.
Start Up
March 31, 2013 Craig HarrisBrampton, Ontario’s Dara Banga caught the entrepreneurial bug and launched his own adjusting firm, DSB Claims Solutions, just over a year ago. His main weapon? A singular focus on quality and customer satisfaction.
A Matter of Demographics
March 1, 2013 Insurance Institute of CanadaThe latest demographic analysis from the Insurance Institute of Canada offers, by turns, good news and not-so-good news. However, lower-than-anticipated retirements mean recruitment and retention will need to increase substantially in future.