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Survey shows brokers need to improve claims management services

October 26, 2021 Jeff Buckstein

Brokers dealing with claims management should explore ways to hone their client skills in several categories, say business respondents to Canadian Underwriter’s Trusted Advisor 2021 survey. Only 36% of respondents – commercial clients of the brokers – said they were

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Digital service expansion a delicate balancing act

October 19, 2021 Jeff Buckstein

Successful brokers must balance surging demand for online digital services with a clear recognition that clients want to maintain a strong human connection. “If you force all your clients to go to in-person and on-phone service, you are cutting out

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Digital service brokerage options on verge of major expansion

October 12, 2021 Jeff Buckstein

The digital revolution is expected to spread more rapidly and deeply into the insurance industry over the next few years, despite relatively modest demand from customers to date. “Brokers should be putting digital strategy as part of their overall business

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Trusted Advisor survey calls for more proactive broker contact

October 5, 2021 Jeff Buckstein

Brokers need to be more proactive in reaching out to their business and consumer clients, according to the Canadian Underwriter Trusted Advisor 2021 survey. Only 36% of business respondents — and a considerably smaller proportion of consumers (26%) — said

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What brokers can do more of to help their clients protect against flood risk

August 27, 2020 by David Gambrill

Canadians understand that flood damage has increased, but they don’t necessarily know to protect their homes against it, according to joint research conducted by RSA Canada and World Wildlife Fund (WWF) Canada. The research suggests an opportunity for Canadian P&C

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Where personal lines brokers say they fare better than commercial brokers

August 24, 2020 David Gambrill

When renewing a client’s policy, personal lines brokers rated themselves as more successful in finding the right coverage for the right price than did commercial lines brokers, according to Canadian Underwriter’s latest Trusted Advisor Survey. In Part 2 of our

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Where brokers think they can improve in helping their clients

August 24, 2020 David Gambrill

Brokers admit they could do better when it comes to comparing options for their clients, according to the Trusted Advisor Survey. In Part 2 of the Canadian Underwriter Trusted Advisor series, we asked Canadian P&C insurance brokers to rate themselves

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Through the looking glass: What brokers think of their own service

August 24, 2020 David Gambrill

There is no shortage of pride when it comes to brokers reflecting on the work they do for their clients, especially given the workload they recently endured. After Canadians were side-swiped by an economic recession following the novel coronavirus pandemic,

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A key piece of advice that clients want to hear from their broker

August 24, 2020 David Gambrill

Customers are looking to their brokers for more information about how to reduce their losses, according to Canadian Underwriter’s Trusted Advisor Survey. Risk is indeed top of mind in the policy renewal portion of the survey, which sought opinions from

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Is it possible for brokers give clients a heads-up about rate changes?

August 24, 2020 David Gambrill

Customers are looking for brokers to give them a heads-up about upcoming rate increases. When Canadian Underwriter asked business and personal customers if they got an advanced warning of a rate increase, and an explanation of why it happened, only

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What clients want to see more of from their broker

August 24, 2020 David Gambrill

Clients would clearly like to see their brokers more often compare and provide multiple quote options to them when first purchasing insurance. Customers scored brokers “below average” on comparing the coverage of different insurers and presenting multiple quotes to the

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Here’s how well clients rated broker service

August 24, 2020 David Gambrill

Clients are satisfied with many aspects of their relationship with their broker. Not only do they rate their brokers highly on fulfilling the broker proposition generally, but they also viewed their broker as being above average when placing new business