Through the looking glass: What brokers think of their own service
August 24, 2020 David GambrillThere is no shortage of pride when it comes to brokers reflecting on the work they do for their clients, especially given the workload they recently endured. After Canadians were side-swiped by an economic recession following the novel coronavirus pandemic,…
A key piece of advice that clients want to hear from their broker
August 24, 2020 David GambrillCustomers are looking to their brokers for more information about how to reduce their losses, according to Canadian Underwriter’s Trusted Advisor Survey. Risk is indeed top of mind in the policy renewal portion of the survey, which sought opinions from…
Is it possible for brokers give clients a heads-up about rate changes?
August 24, 2020 David GambrillCustomers are looking for brokers to give them a heads-up about upcoming rate increases. When Canadian Underwriter asked business and personal customers if they got an advanced warning of a rate increase, and an explanation of why it happened, only…
What clients want to see more of from their broker
August 24, 2020 David GambrillClients would clearly like to see their brokers more often compare and provide multiple quote options to them when first purchasing insurance. Customers scored brokers “below average” on comparing the coverage of different insurers and presenting multiple quotes to the…
Here’s how well clients rated broker service
August 24, 2020 David GambrillClients are satisfied with many aspects of their relationship with their broker. Not only do they rate their brokers highly on fulfilling the broker proposition generally, but they also viewed their broker as being above average when placing new business…
What does it mean to be a trusted insurance advisor?
August 24, 2020 David GambrillAbout one month into the novel coronavirus pandemic, Joseph Carnevale, president of the Insurance Brokers Association of Ontario (IBAO), made a spirited declaration about the value of an insurance broker. “I think for the longest time, as brokers, we have…