What’s missing while working from home
January 26, 2021 by Adam MalikWhile many embrace the greater workplace flexibility ushered in by the COVID-19 pandemic, employees may be missing out on mentoring opportunities for career development, P&C leaders say. For example, mentoring is made more difficult when brokers can’t turn around in…
Where this direct sees advantages over the broker channel
January 18, 2021 by Adam MalikBetter engagement with customers and the ability to respond quickly to change are just two reasons why the leader of one of Canada’s biggest direct insurance companies sees an advantage for companies like his over competitors that sell through the…
How many people TD says will soon buy insurance online
January 12, 2021 by Adam MalikCanadian customers may have been slower to adopt to digital options when it comes to insurance in the past but one insurer executive expects the tables to turn rather quickly, predicting half of its customers buying insurance online in the…
What COVID-19 taught P&C leaders to do with their staff
January 8, 2021 by Adam MalikContinue to show patience and understanding, while keeping communication open, Hub’s Canadian leader is telling her fellow leaders as COVID-19 case counts continue to rise throughout Canada. “I had this conversation with our family dinner table — just this whole…
Why so many digitization projects fail
December 17, 2020 by Greg MeckbachBuying technology before thinking through the process that the new technology is supposed to enable is one reason why some projects are not well-executed, an insurance digital transformation leader suggested Wednesday. “When you start to think about digitizing things, you…
What’s keeping insurance CEOs up at night
December 15, 2020 by Adam MalikAbout 10 months into the global COVID-19 pandemic, insurance leaders are less confident about growing their business and are increasingly concerned about the cratering economy, an insurance industry observer told a recent virtual conference. Even so, they’re showing more confidence…
A sign that insurers are actually investing in technology
December 11, 2020 by Adam MalikInsurers have talked about the need to be more digital for years now but there is one clear sign that they’re actually following through on their plan, according to a KPMG insurance expert: A significant number of them are investing…
This customized vehicle replacement coverage is headed for the junk yard
December 8, 2020 by Greg MeckbachThis is no April Fool’s joke. TD Insurance Group plans to stop offering its non-standard five-year vehicle replacement coverage in Nova Scotia as of Apr. 1, 2021. In 2019, the Nova Scotia Utility Review Board approved TD’s application to offer…
How Fairfax is addressing anti-Black racism
August 28, 2020 by Greg MeckbachThe corporate parent of Northbridge Insurance has formed its own anti-racism committee and joined a new Canadian organization that aims to create opportunities for visible minorities and indigenous people in the industry. “We have formed a Black Initiatives Action Committee,”…