Will generative AI impact your career prospects?
August 22, 2023 Philip PoradoWill generative artificial intelligence (AI) make your skill sets obsolete? If you answered yes, you have the same belief as 17% of Canadian workers recently surveyed by recruiting and business consulting firm Robert Half. Survey respondents worked in occupations ranging…
Sales Column: How automation keeps brokers in front of clients
May 29, 2023 Adam MitchellI had the privilege of interviewing Carol Jardine on a podcast at the end of her final day before retiring as Wawanesa’s president of Canadian P&C operations. What stood out for me is how our conversation illustrated the difference between…
How to digitize traditional brokerages without breaking the bank
February 28, 2023 Alyssa DiSabatinoMany brokerages adopted technology sooner than planned because of the pandemic. And now acceptance of remote work is pushing brokerages to accelerate — or in some cases, start implementing — digital strategies. It’s easy to make a case for digitizing…
“Antivirus on steroids:” One way to protect your clients from ransomware
March 16, 2022 by David GambrillTo help clients detect their cyber exposures, insurers are recommending ‘powerful’ preventative measures such as endpoint detection responses (EDR) — dubbed ‘antivirus on steroids.’ Used in combination with multi-factor authentication, EDR is deemed superior to traditional anti-virus software because the…
What BrokerLink looks for in an M&A deal
March 7, 2022 by Jason ContantBrokerLink looks at best practices when making an acquisition, recognizing that each deal is unique and doesn’t follow a boiler template, says the brokerage’s president, Joe D’Annunzio. “One of the things for us is we look at best practices,” D’Annunzio…
Insurers hope privacy legislation reboot will bring harmony
November 3, 2021 Philip PoradoCanada’s existing privacy regulations – including federal law and province-specific legislation in Quebec, British Columbia and Alberta – can’t keep up with changing technology and are due for an update, said panellists at an Insurance Bureau of Canada regulatory affairs…
Look for AI to “hyper-personalize” customer experience in 3-5 years: Aviva exec
July 20, 2021 by David GambrillHyper-personalization of customer experience in three to five years’ time is a big reason why the property and casualty insurance industry is ramping up the use of artificial intelligence and machine learning now, an Aviva Canada tech executive suggests. “I…
Digital experimentation: How to avoid the shiny object syndrome
May 20, 2021 by David GambrillWhile the insurance industry is hearing a lot of messages these days about the importance of experimenting with new digital technologies — i.e. witness the increased use of terms such as “agility,” “nimble,” “pivoting,” and “failing fast” — a business…
Mitchell & Whale’s bold new plan to become a Top 20 brokerage by 2030
May 12, 2021 by Greg MeckbachBy aiming for a customer experience that consumers expect and receive from non-insurance companies, Mitchell and Whale is planning to become a Top 20 national broker by 2030. “We are not targeting an experience that we know exists inside of…
InsurTech North speaker: What may work for desktop may not work for mobile
April 23, 2021 by Greg MeckbachWhen it comes to shopping for insurance online, the consumer experience will vary across platforms, something that isn’t always discussed when the industry talks about digitizing its customer experience. The matter came up recently during ‘Key Touchpoints in the Customer…
What the future underwriter will look like
March 1, 2021 by David GambrillUnderwriters of the future are going to look a lot more like technology trailblazers, data pioneers, dealmakers, portfolio optimizers, and risk detectives, according to a new report by Deloitte. “To remain competitive, insurers should accelerate underwriting transformation,” Deloitte states in…
Accenture appoints lead for advancing cloud technology in Canada
February 5, 2021 by David GambrillTo help Canadian organizations accelerate their digital transformations and rapidly become ‘cloud-first’ organizations, Accenture has appointed Jennifer Jackson as Cloud First Lead for Canada. “Jennifer plays a vital role as head of our technology practice in Canada,” Jeffrey Russell, president…