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Carrier exec calls for BMS vendors to move away from developing third-party rating tools

May 22, 2020 by David Gambrill

Broker management system (BMS) tech vendors need to move away from spending time, effort and money on developing third-party rating tools used for comparison quoting, an insurance company executive said at a recent webinar on broker-carrier connectivity. Instead, they should

News BrokersLegislation / RegulationTechnology

Who do you trust?

February 1, 2020 by David Gambrill

An Ontario resident approached a direct writer for an auto insurance quote in March 2005. A new customer, the man gave the insurer his name, date of birth, vehicle information and property information. Upon receiving the quote, he took his

News BrokersInsurance

Customers want you to text them. So why aren’t you?

December 6, 2019 by Adam Malik

Nearly seven in 10 customers want to be able to contact a business via text message but just 13% of small and medium businesses are actually using the medium to communicate with their customers, according to a recent study. While

News InsuranceTechnology

Does your new tech actually make clients’ lives easier?

September 5, 2019 by Adam Malik

So you’ve just installed this new digital doodad to make your customer’s life easier – great. But did you inadvertently just make things more frustrating for your client? Warren Lederer, chief operating officer at Madison Advisors, which works in the

News BrokersInsuranceTechnology

Why the insurance industry should consider partnering with Google and Amazon

September 5, 2019 by Adam Malik

Don’t scoff at the prospect of Silicon Valley tech giants getting into the insurance business – and the insurance industry should consider partnerships with them, one expert said at a recent conference. Denise Garth, Majesco’s senior vice president of strategic

News Insurance

Where AI can help underwriters

August 8, 2019 by Adam Malik

When nearly half of your time is taken up doing mundane – but essential – tasks, one expert believes it’s time to embrace a better way. Carlos Benfeito, Montreal-based head of insurance products at Element AI, noted that about 40%

News Brokers

Why brokers should embrace A.I.

July 15, 2019 by Adam Malik

Several industries may fear the impact of new technology in the workplace, but at least one Canadian broker says insurance brokers have every reason to welcome it. Artificial intelligence, for example, would allow brokers to drop the mundane tasks that

News Insurance

These behaviours raise your client’s cyber risk

June 28, 2019 by Greg Meckbach

Do your clients know how often their workers click on links they receive in emails that should have been flagged as suspicious? “I wouldn’t find it unreasonable for an insurer to ask questions about phishing click-through rates,” Srinath Sampath, senior

News BrokersInsuranceTechnology

Where does insurance fit in the technology puzzle?

June 18, 2019 by Adam Malik

The insurance industry needs to figure out how to leverage technology and ride the waves of change that other industries are seeing. From there, issues like finding talent will become easier, a panel recently told young brokers. Problem is, insurance

News Commercial LinesRiskTechnology

The other technology risk that’s keeping clients up at night

June 17, 2019 by Greg Meckbach

If you place commercial insurance, you probably have clients who are very concerned about the risk of making large investments in information technology projects. “The failure rate of IT projects is quite high and the returns are often not what

News Insurance

5 questions to answer before transforming your business

June 5, 2019 by Adam Malik

So you want to change the way you do business. Great. But before you start turning things upside down, ask yourself five key questions to make sure you’re going to do it properly. Transforming business and the culture within it

News InsuranceLegislation / Regulation

Balancing insurance innovation and regulation

May 24, 2019 by Adam Malik

Consumers are experiencing innovation when it comes to buying cars, clothes, music and more. So when it comes to insurance, they’re expecting the same types of experiences. But they’re not entirely getting it. Ontario consumers can buy car insurance online.