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Uber-style platform for expediting appraisals now in Canada

April 16, 2019 by David Gambrill

An Uber-style platform to expedite home and auto claims appraisals has made its way into Canada. Offered by WeGoLook, the online and mobile sharing-economy platform provides personalized, onsite data capture for inspections and low-complexity services across the United States. Now

News InsuranceMergers and AqcuisitionsTechnology

What buyers look for in a brokerage

January 16, 2019 by Greg Meckbach

Information technology is one driving force behind mergers and acquisitions involving property and casualty insurance brokerages. Acquiring new products, talent and technology are among the reasons behind M&A activity in P&C insurance, said Georges Pigeon, a Montreal-based partner with KPMG’s

News BrokersTechnology

Should brokerages be open evenings or weekends?

August 20, 2018 by Greg Meckbach

Many brokerage offices are open for business outside of normal working hours but some question whether this is really necessary, given recent advances in web services. “It shouldn’t really matter if your technology is structured properly” whether your brokerage is

News AppointmentsAssociationsTechnology

Former IBAS president Wasylenko acclaimed to CSIO board

April 18, 2018 by Greg Meckbach

Sheldon Wasylenko is among the brokers acclaimed Tuesday to the board of directors of the Centre for Study of Insurance Operations (CSIO). Wasylenko previously served as president of the Insurance Brokers Association of Saskatchewan. He also serves on the board

News AssociationsTechnology

Which insurance carriers are no longer using Z-codes to denote coverage

April 18, 2018 by Greg Meckbach

More than a dozen Canadian property and casualty insurers are using standardized codes to denote coverages, endorsements and discounts in broker’s databases. Thirteen insurer members of the Centre for Study of Insurance Operations ‘are now 100% standards-compliant,” meaning they are

News InsuranceTechnology

The broker’s challenge in giving decent customer service

March 1, 2018 Greg Meckbach, Associate Editor

Brokers tend to forget that insurance is often a “grudge purchase,” and that companies selling goods other than insurance tend to provide the best examples of customer service, speakers said Tuesday at the Insurance-Canada.ca Technology Conference (ICTC). “We [brokers] quickly

News InsuranceTechnology

ICTC speaker urges insurers to be ‘more receptive to the better mousetrap’

March 1, 2017 Greg Meckbach, Associate Editor

There are many ways in which technology can help insurers, but they need to be able to respond quickly and not be so “old school,” panelists at a recent conference told industry professionals. “I think there is lots of room

Feature Claims CanadaInsurance

Message from the President

February 10, 2017 Heather Matthews, President, Canadian Independent Adjusters' Association

You cannot turn a page, open a news article, turn on the television or even have a conversation without technology somehow weaving its thread in. We are bombarded with the latest advancements in all industry sectors. In my last message

Feature Claims CanadaInsurance

Stopping Claims Churn with Customer-Centric Strategies

September 19, 2016 Dara Banga, President & Chief Adjusting Officer, DSB Claims

Customer loyalty. It’s the Holy Grail for any business, isn’t it? Yes, every business owner wants as many sales as possible. But most business owners want something more than one-time customers. They want raving, lifetime fans who will identify with