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UPDATED: What emergency relief will insurers offer customers? Here’s what they told us

July 27, 2020 by Adam Malik

Editor’s notes: This story has been updated to include additional information from Travelers. Insurance Bureau of Canada announced that its members are offering reductions in auto insurance premiums for consumers whose driving habits have changed significantly. You can read that

News BrokersInsurance

What adopted technology will stick around after the pandemic?

May 6, 2020 by Adam Malik

Now that many insurance professionals have been successful working from home, plenty of technologies they are using now are expected to stick around even after the COVID-19 pandemic subsides, according to a number of P&C experts. “The tools we’re using

insPRESS Technology

ClearPay electronic brokerage platform now fully implemented by Wawanesa 

May 6, 2020 ClearPay

TORONTO, ON, MAY 6, 2020/insPRESS/ –  ClearPay today announced that the Wawanesa Mutual Insurance Company, Canada’s largest Property and Casualty Mutual insurer (Wawanesa), has fully adopted the ClearPay brokerage payment and reporting platform. This platform enables the independent brokerage community

News BrokersInsurance

How brokerages can avoid the ‘single point of failure’ while workforce is at home

April 30, 2020 by Adam Malik

Brokerages need to make sure they’re investing in technology that benefits the brokerage as a whole rather than promoting a silo-type of environment, Steve Whitelaw, vice president of industry and partner relations at Applied Systems, cautioned in a webinar recently.

News BrokersInsurance

Will the pandemic spawn an industry-wide digital roadmap?

April 23, 2020 by Adam Malik

Backing brokers into a corner and forcing them to use just one kind of technology is bad strategy, Joseph Carnevale, president of the Insurance Brokers Association of Ontario (IBAO), warned Wednesday during Canadian Underwriter’s webinar Business Continuity In The Digital

News AdjustersClaimsClaims CanadaInsuranceLegal

Why these homeowners lost their negligence lawsuit against a Hub brokerage

January 24, 2020 by Greg Meckbach

British Columbia’s top court recently sided with a Hub International brokerage in a case in which a client sued the brokerage and the insurer for coverage that was denied because a building damaged by fire contained a legal medical marijuana

News BrokersInsuranceTechnology

What’s coming to the forefront of commercial insurance

November 27, 2019 by Greg Meckbach

How do you insure intangible assets like intellectual property or data on the cloud? If you are not thinking about this now, you could be in a few years, insurance company executives told brokers attending Canadian Underwriter‘s Top Broker Summit

News BrokersTechnology

Aggregators: friends of brokers or foes?

November 26, 2019 by Greg Meckbach

A comparison site wants to partner with brokers in Canada who are looking to generate leads, but the idea sparked a debate at a panel discussion at Canadian Underwriter‘s Top Broker Summit conference Monday. LowestRates.ca CEO Justin Thouin was making

News Insurance

How customer experience became paramount – and how it will further change

November 21, 2019 by Adam Malik

Perhaps the biggest trend one property claims expert has seen in recent years throughout the insurance industry is the focus on enhancing the customer experience. And using technology is going to be what can help one company differentiate itself from

News Insurance

Is there room for a ‘jack-of-all-trades’ insurance professional anymore?

November 16, 2019 by Adam Malik

It doesn’t matter if you’re a broker, adjuster or underwriter, specialization will be essential for anyone working in the insurance industry going forward, says one industry expert. With the growth of the shared and gig economies, new challenges are emerging

News AdjustersClaimsInsurance

What’s keeping claims pros up at night?

October 16, 2019 by Adam Malik

Talent shortage and keeping pace with change are two of the top issues facing claims professionals over the next three to five years, but that’s just the start of their concerns. Meeting policyholders’ service level expectations and the volatility of

News ClaimsInsurance

The critical piece of mapping out the claims process

September 16, 2019 by Greg Meckbach

Insurance providers who are paying for consultants to help change claims processes may be missing a piece of the puzzle. “There are a lot of vendors who would like to spend a lot of time with you,” said Erin Fischer,