Mapping your customer’s journey? Try the same with your employees
October 27, 2022 by David GambrillMonitoring your company’s systems and processes, as opposed to monitoring the work output of your individual employees, may be the answer to boosting your company’s productivity by 9% to 10% annually, suggests a new article by Harvard Business Review. A…
Intact CEO reveals “the toughest file of my career”
September 23, 2022 by David GambrillThe chief operating officer of Canada’s largest P&C insurer is confronting a conundrum he never faced before the pandemic — he’s not sure how to get all of his employees to work in the office. It’s not an issue unique…
Some brokers say they face workplace discrimination
April 8, 2022 Philip PoradoCanada likes to see itself as a leader in the areas of diversity, equity and inclusion (DEI). And while it may be ahead of certain countries, some Canadian brokerage industry employees said they have faced various forms of workplace discrimination.…
Will the need for social interaction make the hybrid office a passing fad?
April 21, 2021 by David GambrillWhile many Canadian employees wish to return to a hybrid office — some adamantly so, according to a recent survey by human resources firm Robert Half — some believe the “fear of missing out” on the opportunity to socialize with…
What would a hybrid workplace even look like?
March 26, 2021 by David GambrillCanadian property and casualty insurance professionals would like a more flexible, hybrid workplace, a recent survey shows, but the question for employers now is what such an arrangement might look like. About 87% of the more than 1,150 P&C insurance…