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Covid-19 Webinar (Part 1): Business Continuity in the Digital Age


May 12, 2020   by Canadian Underwriter


Canadian Underwriter hosted a free webinar on Apr. 22 exploring how brokers’ business continuity plans have responded and will continue to respond during the unfolding drama of the global COVID-19 pandemic.

The panel discussion featured IBAO president Joseph Carnevale, partner and managing director of sales at Brokers Trust Insurance Group Inc.; Graham Haigh, vice president of broker distribution at Wawanesa Insurance; and Steve Whitelaw, vice president of industry and partner relations for the Canadian marketplace at Applied.

The moderated discussion tackled some of the business continuity challenges and solutions that have emerged for the Canadian P&C industry in the midst of the global pandemic. Panelists discussed three distinct phases of the COVID-19 pandemic:

Phase One: The initial transition to working remotely from home
Phase Two: The current phase of working in the virtual world on an expanded basis, and for an unknown duration.
Phase Three: The future of work after the novel coronavirus has run its course, and how the pandemic has made the broker channel stronger.




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