April 10, 2018 by Staff
Nearly 6 in 10 Canadians (58%) who pay for auto insurance would choose to receive their insurance documents online or electronically if it were available to them, finds a survey by Insurance Bureau of Canada (IBC). That the number increases to 71% among millennials.
In addition, two-thirds of Canadians who have auto insurance agree that determining premiums based on driving performance or vehicle usage is a fair way to price auto insurance.
“We are living in an age of disruption. How we engage with our customers is evolving and consumer expectations are changing,” says Don Forgeron, president and CEO, IBC. “As insurers, we need to have the ability to adapt to the rapid changes that are impacting our business. Only by embracing innovation and new ways of thinking will we be able to keep the door open to new products and services and new ways of delivering them to Canadians.”
Here are some additional key findings from the survey.
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This story was originally published by Canadian Insurance Top Broker.