Topic Claims Professionals
Survey shows brokers need to improve claims management services
October 26, 2021 by Jeff BucksteinBrokers dealing with claims management should explore ways to hone their client skills in several categories, say business respondents to Canadian Underwriter’s Trusted Advisor 2021 survey. Only 36% of respondents – commercial clients of the brokers – said they were…
Why this city owes duty of care in $1-million personal injury lawsuit
October 21, 2021 by Greg MeckbachA Supreme Court of Canada ruling released Thursday means a British Columbia municipality is facing a new trial, in a $1-million lawsuit, filed by a woman who was seriously injured after parking her car after a snowstorm. In City of…
Ontario auto claim reduces employment insurance sickness benefits: federal judge
October 20, 2021 by Greg MeckbachAn Ontario auto claimant is facing a reduction in federal employment insurance (EI) benefits because she was getting income replacement benefits with her auto insurer. In 2019, Antonina Sennikova was involved in a motor vehicle accident that prevented her from…
Why the Supreme Court of Canada validated this limitation-of-liability clause
October 15, 2021 by Greg MeckbachA software consulting firm that was sued in Quebec for $6.25 million can rely on a limitation of liability clause in its consulting and integration contract, the Supreme Court of Canada ruled in a decision released Friday. In 6362222 Canada…
Auto client loses GAP insurance coverage dispute
October 6, 2021 by Greg MeckbachA New Brunswick judge ruled last week in favour of a guaranteed asset protection (GAP) insurance provider that denied a claim from a motorist who borrowed money to buy a vehicle which was later destroyed by fire. In 2017, Jason…
What consumers want from the claims experience
October 6, 2021 by Jason ContantConsumers are looking for a hybrid claims processing model — an intermixing of virtual and self-service with human adjuster interaction, according to the Future of Claims 2021 Report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers…
Liberty Mutual Canada VP dies in plane accident
October 6, 2021 by Greg MeckbachA Montreal-based claims executive with Liberty Mutual is one of eight people who died Sunday after an airplane crashed in Italy. Julien Brossard, who was Liberty Mutual Canada’s vice president of specialty claims, joined the insurer in 2012. A Pilatus…
A fire season like none other
October 6, 2021 by Jason Contant, Online EditorEven as B.C. wildfires continue to burn, investigations begin and claims start rolling in.
Tornado blows change through Ontario bylaws
October 5, 2021 by Jason Contant, Online EditorMunicipalities respond to series of tornadoes with new rules governing building construction.
‘Bodily injury expected or intended’ exclusion applies to daycare seeking liability coverage
September 29, 2021 by Greg MeckbachLiability insurer Northbridge does not have to cover a Prince George, British Columbia daycare owner accused of shaking a child severely enough to cause brain injury, a judge ruled last week. A lawsuit, against the person operating the daycare, was…
IBC investigative services to be transferred to Équité Association
September 28, 2021 by Greg MeckbachThe Insurance Bureau of Canada’s Investigative Services division is being transferred to a new organization, Équité Association, effective Oct. 1. That transfer has been approved by IBC’s board, IBC announced Monday. Équité Association integrates IBC’s investigative services division with the…
COVID shutdown not a ‘physical loss,’ insurance lawyer says
September 23, 2021 by Greg MeckbachA recent Court of Appeal for Ontario ruling, in favour of commercial property insurer FM Global, could be good news for insurers facing pandemic business interruption claims but the decision may also be reviewed by the Supreme Court of Canada,…