Canadian Underwriter

Topic Claims Professionals

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Survey shows brokers need to improve claims management services

October 26, 2021 by Jeff Buckstein

Brokers dealing with claims management should explore ways to hone their client skills in several categories, say business respondents to Canadian Underwriter’s Trusted Advisor 2021 survey. Only 36% of respondents – commercial clients of the brokers – said they were

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Why this city owes duty of care in $1-million personal injury lawsuit

October 21, 2021 by Greg Meckbach

A Supreme Court of Canada ruling released Thursday means a British Columbia municipality is facing a new trial, in a $1-million lawsuit, filed by a woman who was seriously injured after parking her car after a snowstorm. In City of

News ClaimsClaims Canada ArchiveClaims ProfessionalsInsurersLegalLoss TrendsOntarioPersonal Auto

Ontario auto claim reduces employment insurance sickness benefits: federal judge

October 20, 2021 by Greg Meckbach

An Ontario auto claimant is facing a reduction in federal employment insurance (EI) benefits because she was getting income replacement benefits with her auto insurer. In 2019, Antonina Sennikova was involved in a motor vehicle accident that prevented her from

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Why the Supreme Court of Canada validated this limitation-of-liability clause

October 15, 2021 by Greg Meckbach

A software consulting firm that was sued in Quebec for $6.25 million can rely on a limitation of liability clause in its consulting and integration contract, the Supreme Court of Canada ruled in a decision released Friday. In 6362222 Canada

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Auto client loses GAP insurance coverage dispute

October 6, 2021 by Greg Meckbach

A New Brunswick judge ruled last week in favour of a guaranteed asset protection (GAP) insurance provider that denied a claim from a motorist who borrowed money to buy a vehicle which was later destroyed by fire. In 2017, Jason

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What consumers want from the claims experience

October 6, 2021 by Jason Contant

Consumers are looking for a hybrid claims processing model — an intermixing of virtual and self-service with human adjuster interaction, according to the Future of Claims 2021 Report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers

News ClaimsClaims Canada ArchiveClaims Professionals

Liberty Mutual Canada VP dies in plane accident

October 6, 2021 by Greg Meckbach

A Montreal-based claims executive with Liberty Mutual is one of eight people who died Sunday after an airplane crashed in Italy. Julien Brossard, who was Liberty Mutual Canada’s vice president of specialty claims, joined the insurer in 2012. A Pilatus

Feature AdjustersB.C.CatastrophesClaimsClaims Canada ArchiveClaims ProfessionalsInsurersLoss TrendsPersonal HomeProperty

A fire season like none other

October 6, 2021 by Jason Contant, Online Editor

Even as B.C. wildfires continue to burn, investigations begin and claims start rolling in.

Feature AdjustersCatastrophesClaimsClaims Canada ArchiveClaims ProfessionalsConstructionInsurersLoss ControlLoss TrendsOntarioPersonal HomePropertySupply Chain

Tornado blows change through Ontario bylaws

October 5, 2021 by Jason Contant, Online Editor

Municipalities respond to series of tornadoes with new rules governing building construction.

News B.C.ClaimsClaims Canada ArchiveClaims ProfessionalsCommercialInsurersLegalLiabilityLoss TrendsRisk Managers

‘Bodily injury expected or intended’ exclusion applies to daycare seeking liability coverage

September 29, 2021 by Greg Meckbach

Liability insurer Northbridge does not have to cover a Prince George, British Columbia daycare owner accused of shaking a child severely enough to cause brain injury, a judge ruled last week. A lawsuit, against the person operating the daycare, was

News AdjustersClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyInsurersLegalOperationsPersonal Auto

IBC investigative services to be transferred to Équité Association

September 28, 2021 by Greg Meckbach

The Insurance Bureau of Canada’s Investigative Services division is being transferred to a new organization, Équité Association, effective Oct. 1. That transfer has been approved by IBC’s board, IBC announced Monday. Équité Association integrates IBC’s investigative services division with the

News ClaimsClaims Canada ArchiveClaims ProfessionalsCommercialInsurersLegalLoss TrendsOntarioPropertyRisk Managers

COVID shutdown not a ‘physical loss,’ insurance lawyer says

September 23, 2021 by Greg Meckbach

A recent Court of Appeal for Ontario ruling, in favour of commercial property insurer FM Global, could be good news for insurers facing pandemic business interruption claims but the decision may also be reviewed by the Supreme Court of Canada,