Canadian Underwriter

Topic Claims Professionals

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News ClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyInsurersLoss ControlPersonal AutoSaskatchewan

Insurer reveals Top 5 auto fraud claims of 2022

March 21, 2023 by Jason Contant

Some claims show obvious elements of fraud but others go above and beyond. Such was the case with Saskatchewan Government Insurance’s (SGI) Top 5 “eyebrow-raising” attempted auto insurance frauds from 2022. SGI released last week their Top 5 list of

Claims adjuster using a tablet on site at a restoration project
News AdjustersB.C.ClaimsClaims ProfessionalsClaims TechnologyCommercialInsurersManagementOperationsPersonal HomeProperty

How this tech is speeding up the property restoration claims process

March 2, 2023 by Alyssa DiSabatino

One B.C-based startup is mobilizing the often tedious property restoration management process for adjusters and contractors through a smartphone app. RocketPlan founder and CEO Joe Tolzmann experienced the inefficiency of the restoration claims process first-hand during his time in the

Robot sorting documents to represent AI helping insurance adjusters manage claims
News AdjustersBrokersClaimsClaims ProfessionalsClaims TechnologyCommercialHRLiabilityLoss ControlLoss TrendsPersonal AutoPersonal HomePropertyRisk ManagersTechnology

How automation’s shifting on-site claims work to bigger losses

February 23, 2023 by Philip Porado

COVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that

Young woman in a yellow shirt onlooking ruins of a house after fire disaster.
News AdjustersBrokersCatastrophesClaimsClaims ProfessionalsInsurersOperations

It’s time to address Canadian adjuster mobility, claims experts say

February 10, 2023 by Alyssa DiSabatino

Developing and effectively using the pool of Canadian claims adjusters for catastrophe response is a problem that continues to keep adjusting firms up at night, experts told a CatIQ Connect panel on Wednesday.  “Most people don’t realize that seven of

Nova Scotia vineyard
News AdjustersBrokersBusiness InterruptionClaimsClaims ProfessionalsCommercialEnvironmentalInsurersLoss ControlNova Scotia

Recent extreme cold snap causes ‘devastating’ damage to Nova Scotia vineyards

February 10, 2023 by The Canadian Press

The president of the Grape Growers Association of Nova Scotia says it will take years for vineyards to recover from the recent extreme cold snap. Steve Ells says between 95 and 100 per cent of Nova Scotia-grown vinifera variety grapes

Man getting into a rental car after a collision claim
News ClaimsClaims ProfessionalsClaims TechnologyCommercial AutoInsurersPersonal Auto

Length of car rental for collision claims keeps getting higher

January 31, 2023 by Alyssa DiSabatino

Auto insurers can expect their policyholders’ average length of rental (LOR) for collision-related claims to reach 17.1 days — an increase of 4.3 days from the prior year and 0.6 days from Q3, Enterprise’s 2022 Q4 data shows.  “While the

Fallen tree damage to the roof of a house
News CatastrophesClaimsClaims ProfessionalsClaims TechnologyConstructionInsurersLoss ControlPersonal AutoPersonal HomeProperty

How adjusters can benefit from putting consumers in control of their claims

January 19, 2023 by Jason Contant

When severe weather events take place, not everything can be fixed overnight. There are only so many contractors and thousands of homes will likely need repairs ranging from major to minor. “It comes down to triaging and putting the insured

the perfect wave (black and white)
News BrokersCatastrophesClaimsClaims ProfessionalsEmerging RisksInsurers

“Perfect storm”: How Canada’s P&C insurance industry feels about 2023

January 11, 2023 by David Gambrill

Canada’s property and casualty insurance industry may not be facing its “toughest” year ever in 2023, but more than 89% of industry professionals agree the multitude of issues facing the industry at once is creating a “perfect storm.” “Every year

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News AlbertaBrokersClaimsClaims ProfessionalsCommercial AutoInsurersPersonal Auto

What the Alberta NDP’s auto rate freeze would mean for insureds and insurers

January 11, 2023 by Alyssa DiSabatino

Alberta brokers and insurers believe a New Democratic Party proposal to freeze auto insurance rates won’t solely reduce auto premiums and will instead make it harder for drivers to obtain coverage, auto insurance experts tell Canadian Underwriter. A better solution

The tail of an Air Canada aircraft behind a pile of snow at Vancouver airport
News AdjustersB.C.CatastrophesClaimsClaims Canada ArchiveClaims ProfessionalsEnvironmentalNew BrunswickNova ScotiaOntarioP.E.I.Personal Home

What claims adjusters are seeing from holiday winter storm

January 10, 2023 by Jason Contant

Wind and water claims make up the bulk of the ‘bomb cyclone’ weather event that swept through eastern Canada during the holidays last month, adjusters told Canadian Underwriter. Much of North America was bombarded by heavy snowfall, strong winds and

Car body being painted after repair.
News AdjustersBrokersClaimsClaims ProfessionalsClaims TechnologyCommercialCommercial AutoConstructionPersonal AutoPersonal Home

Can the P&C industry navigate these 3 problems in 2023?

January 9, 2023 by David Gambrill

Thanks to supply chain disruptions, labour shortages and inflation, insurance policyholders face longer and more expensive repairs. To address that, insurance industry execs said, Canada’s P&C industry needs to up its communications game during the claims process. P&C insurance professionals

Appliances ready for purchase
News AdjustersClaimsClaims ProfessionalsClaims TechnologyInsurersLoss ControlPersonal AutoPersonal HomePropertySupply Chain

How switching appliances can shorten claims cycles

December 15, 2022 by Philip Porado

Supply chain problems aren’t going away any time soon for insurance adjusters. Home improvement retailers and warehouses have been plagued by empty shelves since the first year of the COVID-19 pandemic. And goods scarcities for everything from lumber to La-Z-Boys