Canadian Underwriter

Topic Claims Professionals

Stock market trading screen showing sell-off.
News ClaimsClaims ProfessionalsCommercialEmerging RisksInsurersLegalLiability

Stock market volatility may spike E&O claims

May 17, 2022 by Michelle Schriver

Investors are taking a turbulent ride as global stock markets correct and increasingly run the risk of entering recession territory. And, with some advisors’ clients ‘at the edge,’ that raises a red flag for errors and omissions (E&O) claims against

House framed in new lumber while under construction
News AdjustersClaimsClaims ProfessionalsClaims TechnologyConstructionLoss ControlLoss TrendsPersonal HomeProperty

Rising lumber, materials costs lead claims professionals to tweak their approach

May 16, 2022 by Philip Porado

With the inflation rate at a 30-year high, specialists handling home reconstruction claims are making adjustments that reflect surging prices for construction components – including lumber, finishing materials and appliances. What started as supply chain problems, some of which were

Night Driving Thru Forest - Straight Road and Creepy Dark Forest.
News AdjustersClaimsClaims ProfessionalsInsurersLegalPersonal Auto

What auto insurers need to deny coverage based on alleged suicide attempt

May 11, 2022 by David Gambrill

Editor’s Note: This article has been corrected so that all incorrect references to Unica have been replaced with correct references to Optium. Canadian Underwriter apologizes for the error.   If an insurer wishes to deny auto coverage to an injured

Insurance claim expert at work.
News AdjustersClaimsClaims ProfessionalsLegalLicensingManitoba

Unlicensed adjuster doesn’t fit the ‘expert’ exemption: Regulator

May 9, 2022 by David Gambrill

Manitoba’s insurance regulator fined a former adjuster $500 and ordered him to pay partial investigation costs of $2,500 for acting as an adjustor without a licence and not, as the former adjuster claimed, as an ‘insurance expert’ helping claimants. Kenneth

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News AdjustersB.C.ClaimsClaims Canada ArchiveClaims ProfessionalsInsurersLegalPersonal HomeProperty

Don’t investigate fraud suspicions indefinitely, court tells insurer

May 6, 2022 by David Gambrill

If an insurer suspects fraud in a house fire contents claim, it might be better to deny the claim within 60 days, alleging fraud, rather than to prolong the claims investigation indefinitely while asking for documentation from the insured that

Gavel representing court decision.
News AdjustersB.C.ClaimsClaims ProfessionalsCommercialInsurersLegalLiabilityPropertyTrusted Advisor

3 lessons about brokers’ obligations to insureds

May 6, 2022 by Harmon C. Hayden

A broker has an obligation to help clients understand policy specifics and avoid coverage gaps, and it’s not necessarily going to save them if the client hasn’t reviewed the policy, the British Columbia Court of Appeal found recently in Alvaro

Police yellow line, blurred lights and traffic accident in background
News AdjustersAlbertaBrokersClaimsClaims Canada ArchiveClaims ProfessionalsInsurersLegalPersonal Auto

Insurance investigators: Be on guard when sharing info with police

May 5, 2022 by David Gambrill

Insurance investigators need to be on their guard about sharing information with police, lest they breach their duty of good faith to their insureds, note lawyers for Borden Ladner Gervais, referencing a 2021 Alberta Court of Queen’s Bench decision. The

Businessman with mobile phone in hand submitting a digital claim
News AdjustersBrokersClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyInsurers

How telematics is a game-changer for claims

May 2, 2022 by Alyssa DiSabatino

Telematics, which allows insurance companies to measure client driving behaviour, has largely been used by carriers in the underwriting process, but it may prove to be equally as useful for claims, says one telematics provider. Claims telematics can be used

Computer security concept
News ClaimsClaims ProfessionalsCyberEmerging RisksInsurersLoss ControlLoss TrendsMGAsRisk ManagersTechnology

Why multi-factor authentication isn’t the cure-all for your client’s cyber woes

April 21, 2022 by Jason Contant

Staying one step ahead of cybercriminals seems to be a never-ending battle for insurers and insureds, cyber experts said during an industry event Wednesday. “The problem is, as we increase our cyber hygiene and become better insureds, the criminals adapt

Bear having a look out of his cave
News AdjustersBrokersClaims ProfessionalsHRInsurersRisk Managers

Leaving hibernation: What’s next for P&C industry?

April 21, 2022 by David Gambrill

Look for Canada’s P&C industry to fine-tune the hybrid workplace model over the next six months, as the country starts to ease pandemic restrictions, industry execs say. The tinkering will involve achieving the best balance between meeting in person with

Bombed out building in Ukraine painted in flag's colours.
News Claims ProfessionalsConstructionCyberInsurersLiabilityLoss ControlLoss TrendsPropertyRisk Managers

Ukraine war insured losses could outstrip 9-11

April 20, 2022 by Philip Porado

When adjusters are finally able to assess the damage stemming from the war in Ukraine, costs may exceed the Sept. 11, 2001 terror attacks as the largest industry-wide insured loss, across all classes of business, in history, said a specialty

City taxi at night
News ClaimsClaims ProfessionalsCommercial AutoInsurersLegalOntario

Cabbie assaulted while chasing fare outside taxi is not involved in an “auto accident”

April 19, 2022 by David Gambrill

A taxi driver who was severely beaten by a passenger, after the driver walked 40-to-50 steps away from his running taxi to collect a fare, was not involved in an insurable “auto accident,” the Ontario Superior Court has confirmed. The