Canadian Underwriter

Topic Claims Professionals

Much of Nova Scotia paralyzed following snowstorm
News AlbertaB.C.BrokersCatastrophesClaimsClaims ProfessionalsEmerging RisksEnvironmentalInsurersNova ScotiaPersonal HomeQuebec

How winter storms tally this year compared to last

March 15, 2024 by Alyssa DiSabatino

Maritimers were digging out for days after historic levels of snowfall dropped atop Nova Scotia and P.E.I. in early February.   The multi-day storm produced nearly 5 feet of snow in Cape Breton, N.S. Then about two weeks later, Nova Scotians

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News ClaimsClaims ProfessionalsCommercialInsurersLegalLiabilityOntario

Paid the claim? No need to re-appraise after limitation period, court says

March 12, 2024 by Alyssa DiSabatino

An insurer that has already paid a claim doesn’t have to do a follow-up appraisal after the limitation period has expired, Ontario’s Superior Court of Justice has ruled.  “An admission of liability to pay on the part of an insurer

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What insurers can expect from FSRA’s review of home insurance claims

March 8, 2024 by Alyssa DiSabatino

Ontario’s insurance regulator is conducting a review of home insurance claims handling to help the industry identify the greatest risks for consumer harm.  Initially announced in June 2023, the Home Insurance Thematic Review is on its way to being published,

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How industry professionals are tackling talent recruitment

February 28, 2024 by Jason Contant

Canada’s P&C insurance industry is looking at everything from career fast-track programs to scholarships and student involvement programs to handle talent recruitment challenges. Recruitment has long been an industry challenge. In late January, the Insurance Institute of Canada, the industry’s

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News ClaimsClaims ProfessionalsLoss TrendsPersonal Auto

Expect more total losses with electric vehicles: report

February 13, 2024 by David Gambrill

Canadian auto insurers can expect to write off electric vehicles (EVs) rather than try to repair their expensive, damaged batteries, says a report by Morningstar DBRS. “The most expensive component of an EV is the battery, often embedded in the

Totalled car
News ClaimsClaims ProfessionalsInsurersLoss TrendsPersonal Auto

What high interest rates mean when clients’ cars get totalled

February 9, 2024 by Philip Porado

Ongoing economic problems — including rising prices, high interest rates and stagnant wages — are creating problems for some insureds whose cars get totalled. The situation’s most acute for clients who experienced financial problems during the pandemic and bought used

Flooded out house
News AdjustersClaimsClaims ProfessionalsEmerging RisksInsurersLoss ControlLoss Trends

Insurers bring Cat claims in-house: How independent adjusters adapt

February 7, 2024 by Jason Contant

Some major Canadian P&C insurers are bringing claims processes in-house, arguing it results in a better customer experience, cost efficiencies and consistent claims-handling. But that doesn’t mean the end is near for independent adjusters (IAs). They see a bright future

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News Business InterruptionClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyCommercialInsurersOntarioOperationsTechnology

KPMG buys insurance claims practice

February 2, 2024 by Jason Contant

Professional services firm KPMG in Canada has purchased an insurance claims practice that offers income replacement benefit and related calculations, as well as commercial loss claims calculations for insurance companies and their customers. The acquisition of the claims practice of

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News AdjustersClaimsClaims ProfessionalsInsurersLegalLiabilityOntarioPersonal Auto

Why the court denied an auto insurer’s ‘shockingly intrusive’ motion

January 30, 2024 by David Gambrill

Editor’s Note:  The Ontario Superior Court decision incorrectly identified the auto insurer in this case as Echelon Insurance. Echelon has contacted Canadian Underwriter to confirm it has reached out to the court to correct the public record and it did

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P&C insurance industry launches collective recruitment effort

January 25, 2024 by David Gambrill

Canada’s property and casualty insurance industry has launched a collaborative, industry-wide recruitment effort dubbed Project Reframe. Announced by the Insurance Institute of Canada (IIC) Monday, the public education campaign aims to portray the insurance industry as an engaging, dynamic, and

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News AdjustersClaimsClaims ProfessionalsCommercialInsurersLiabilityLoss ControlPersonal HomePropertyQuebec

Roof collapses feared if freezing rain follows heavy snowfall

January 16, 2024 by David Gambrill

Fearing a wave of roof collapses could occur in the short term, Toitures Hogue, a large Quebec roofer, is urging owners of commercial, industrial and/or institutional buildings to be cautious and proactive in advance of a freezing rain forecast over

Close up of an industrial bricklayer installing bricks to build back on a construction site
News AlbertaB.C.BrokersCatastrophesClaims ProfessionalsCommercialCommercial AutoConstructionEmerging RisksEnvironmentalInsurersLoss ControlLoss TrendsNew BrunswickNewfoundland & LabradorNova ScotiaOntarioP.E.I.Personal AutoPersonal HomePropertyQuebec

Should insurers help customers build back better…or not at all?

January 4, 2024 by Philip Porado

Increased severity and frequency of NatCats has Canada’s P&C insurance ecosystem seeking ways to add resilience to the claims process. This includes build back better initiatives to encourage adding things like hurricane straps or hail-resistant shingling to roof rebuilds to