Canadian Underwriter

Topic Claims Technology

House framed in new lumber while under construction
News AdjustersClaimsClaims ProfessionalsClaims TechnologyConstructionLoss ControlLoss TrendsPersonal HomeProperty

Rising lumber, materials costs lead claims professionals to tweak their approach

May 16, 2022 by Philip Porado

With the inflation rate at a 30-year high, specialists handling home reconstruction claims are making adjustments that reflect surging prices for construction components – including lumber, finishing materials and appliances. What started as supply chain problems, some of which were

Businessman with mobile phone in hand submitting a digital claim
News AdjustersBrokersClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyInsurers

How telematics is a game-changer for claims

May 2, 2022 by Alyssa DiSabatino

Telematics, which allows insurance companies to measure client driving behaviour, has largely been used by carriers in the underwriting process, but it may prove to be equally as useful for claims, says one telematics provider. Claims telematics can be used

Exterior of luxury house
News AdjustersBrokersClaimsClaims ProfessionalsClaims TechnologyConstructionPersonal HomePropertySupply Chain

Proposal to end real estate bidding wars could affect P&C insurers

April 19, 2022 by Philip Porado

Cracking down on factors contributing to home-price escalation is a major component of the Apr. 7 federal budget document. If successful, they could affect insurers’ ability to control reconstruction costs and other claims impacts for their insureds. Proposed budget actions

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News Claims ProfessionalsClaims TechnologyCommercialCyberLiabilityLoss ControlPropertyTechnologyTrending

What companies prioritize over cybersecurity

April 1, 2022 by Philip Porado

Even as instances of cyberattacks grow in North America and worldwide, business leaders in charge of cybersecurity appear to be putting other priorities first, according to a recent study from cybersecurity firm Trend Micro. It found that if push came

News AdjustersClaimsClaims Canada ArchiveClaims TechnologyInsurersLoss ControlLoss TrendsPersonal Auto

Why Intact is paying out less on total auto losses

November 10, 2021 by Greg Meckbach

Intact Financial Corp. is maintaining a mid-80s combined ratio on its Canadian personal auto book of business, with a slight decrease in the severity of total losses. At Intact, the severity of claims on auto physical damage was 5% higher

News AdjustersClaimsClaims ProfessionalsClaims TechnologyInsurers

What consumers want from the claims experience

October 6, 2021 by Jason Contant

Consumers are looking for a hybrid claims processing model — an intermixing of virtual and self-service with human adjuster interaction, according to the Future of Claims 2021 Report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers

News AdjustersClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyInsurersLegalOperationsPersonal Auto

IBC investigative services to be transferred to Équité Association

September 28, 2021 by Greg Meckbach

The Insurance Bureau of Canada’s Investigative Services division is being transferred to a new organization, Équité Association, effective Oct. 1. That transfer has been approved by IBC’s board, IBC announced Monday. Équité Association integrates IBC’s investigative services division with the

News Claims TechnologyInsurersOperationsTechnology

How insurtech is making ‘significant inroads’

September 20, 2021 by Greg Meckbach

Canada has hundreds of new insurtech startups and some of them can help you give consumers the experience they have come to expect from other industries, speakers suggested during the 2021 A.M. Best Canada Insurance Market Briefing. “I think our

Quadcopter drone with 4K video camera flying in the air
News AdjustersCatastrophesClaimsClaims ProfessionalsClaims TechnologyCommercialInsurersProperty

Flying high: Drone use in insurance

September 16, 2021 by Brooke Smith

By 2022, 2.85 million small drones will be flying the friendly skies, according to projections by the Federal Aviation Administration. Our numbers are nowhere near as high. According to Transport Canada, as of Aug. 31, 63,200 drones were registered in

News ClaimsClaims ProfessionalsClaims TechnologyInsurers

Post-pandemic mindshift needed in claims leadership: Desjardins execs

August 27, 2021 by Canadian Underwriter Staff

Claims leaders will need to evolve their mindsets if property & casualty insurers are to succeed in meeting customer demands post-COVID, senior Desjardins Insurance Group execs suggest. “Before the pandemic, we thought we were doing a good job, but we

News ClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyTechnology

Why you need to offer a ‘Choose Your Own Adventure’ claims experience

August 27, 2021 by Jason Contant

Insurers need to offer customers a claims experience that can shift and adapt depending on the policyholder’s personal circumstances and what they want on any given day, speakers said Thursday during Reuters Events’ Connected Claims Canada 2021 virtual conference. “I

Helicopters fly past the Tremont Creek wildfire as it burns on the mountains above Ashcroft, B.C., on Friday, July 16, 2021. THE CANADIAN PRESS/Darryl Dyck
News AdjustersB.C.CatastrophesClaimsClaims ProfessionalsClaims TechnologyInsurersLoss Trends

How this year’s B.C. wildfire season compares to previous years

August 10, 2021 by Jason Contant

It looks like this year’s wildfire season in British Columbia could be one for the record books. Between Apr. 1 and Aug. 9 of this year, the province saw 1,456 wildfires and nearly 650,000 hectares of area burned. This compares