Canadian Underwriter

Topic Claims Technology

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Paper cheques are still around, but for how much longer?

June 29, 2020 by Adam Malik

Sending paper cheques may soon be a thing of the past — and it could be thanks to COVID-19. The global novel coronavirus pandemic that shut down many businesses and forced much of the workforce to operate out of their

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How the industry can take advantage of artificial intelligence

June 18, 2020 by Greg Meckbach

Brokerages who use artificial intelligence could find opportunities to upsell based on changes in a client’s lifestyle, according to a software vendor executive. The more data you feed a machine learning model and the more you train it, the better

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COVID-19 has accelerated changes to the claims industry

June 15, 2020 by Adam Malik

Auto insurance customers should enjoy a shorter claims journey if pandemic-related changes stick around, insurance pros told Canadian Underwriter recently. Social distancing rules related to the COVID-19 pandemic have forced the insurance industry, along with its customers, to adopt technology

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How the pandemic affects this claims adjuster’s property inspections

June 10, 2020 by Greg Meckbach

Despite the unprecedented closures and precautions arising from the ongoing pandemic, claims adjusters continue to inspect properties affected by disasters. “With exterior damages, social distancing has done nothing to affect [claims investigations] other than requiring us to stay a safe

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Why insurers are investing more in this technology

May 27, 2020 by Adam Malik

Accelerated drone usage by the insurance industry is another of the ripple effects that will come as a result of change thanks to the COVID-19 pandemic. The last few months have changed the way people and businesses interact due to

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How Intact will handle claims in an era of social distancing

March 24, 2020 by Adam Malik

Intact is assuring clients and brokers that they are “working around the clock” to keep the claims journey moving forward with as little interruption as possible. “We have mobilized our claims department to be there for our brokers and customers,

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You can’t teach claims adjusters this skill

September 11, 2019 by Greg Meckbach, Associate Editor

As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?’” Fischer said Wednesday. Although

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The one technology the industry can’t wait to see grow

August 19, 2019 by Adam Malik

There’s one automotive technology that has industry experts excited because it’s playing an increasingly key role in reducing crashes and increasing driver safety: autonomous emergency braking (AEB). But it will take some time before significant results are seen. AEB is

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This aspect of automated vehicle technology is confusing your clients

May 28, 2019 by Greg Meckbach

Is it your client’s fault if they got into an accident in a partly-automated vehicle because they failed to understand exactly what the car’s computer could and could not do? “I’m sure it will be fought in court battles over

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What adjusters can learn from technology disruptors

January 29, 2019 by Greg Meckbach

Adjusters who want to improve service for claimants could take a few pointers from companies outside the insurance industry. “When I look at customers today, their entire experience of how they want to be dealt with has been shaped outside

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How drone technology is transforming roofing claims

July 19, 2018 by Jason Contant

With the increasing number of catastrophes across the country, there is general consensus in the industry that resources are stretched thin. “The industry has a finite number of roofing companies, adjusters and estimators and to gear up to handle many