Topic Claims Technology
How ‘extra steps’ can make for a bad customer experience
October 27, 2020 by Greg MeckbachBrokers who are concerned about carriers having “too direct” of a relationship with the broker’s customers should consider what service those customers are expecting, an industry consultant suggests. “As an industry, we have a number of places where we have…
How a smart phone can drive efficiency in the claims process
October 19, 2020 by Greg MeckbachUsing a smart phone to take pictures of property damage as soon as it happens could speed up the claims process and reduce fraud risk, the head of a Canadian claims technology vendor suggests. “The best way to drive efficiency…
Fight continues over proposal to acquire property data provider CoreLogic
October 1, 2020 by Greg MeckbachA proxy battle is underway for control of the corporate parent of Canadian insurance technology vendor Symbility. Hedge fund advisor Senator Investment Group said Wednesday it is asking shareholders of CoreLogic Inc. to vote this November in favour of replacing…
How the pandemic will change insurers’ medical assessments
September 23, 2020 by Greg MeckbachThe COVID-19 pandemic has prompted some insurers’ medical examiners to consider virtual exams instead of in-person exams when the examiner needs to speak with the claimant. “We work with a number of firms that provide independent medical assessments and evaluations…
FM Global appeals $25-million BI award arising from reactor shutdown
September 17, 2020 by Greg MeckbachFactory Mutual is appealing an Ontario court ruling that included a finding that “resulting physical damage” can mean loss of use. David Liblong, a partner with Liblong Digambar Professional Corporation, told Canadian Underwriter Wednesday that the insurer is appealing MDS…
The importance of tailoring electronic claims payments during COVID-19
September 16, 2020 by Jason ContantInsurers should be tailoring their claims payment options to the type of claim a policyholder has, a U.S. payment provider said during a recent webinar. “If it’s a disaster, [a policyholder] may need money immediately to go get a hotel…
The next big step in accelerating real-time data exchange
September 10, 2020 by Jason ContantThe Canadian property and casualty insurance industry intuitively understands the benefits to brokers, carriers and consumers of better connectivity — it’s a matter of getting everybody moving in the same direction, an industry veteran told Canadian Underwriter recently. “Moving data…
The key demographic noticing the industry’s technological pivot
September 9, 2020 by Adam MalikThe property and casualty insurance industry’s response following the global declaration of the COVID-19 pandemic and how it adjusted quickly in numerous aspects, especially technology, has made the industry more attractive to new graduates, according to a recent report. While…
Where this industry veteran landed soon after announcing retirement
August 31, 2020 by Jason ContantOne week after retiring as president and chief operating officer of Pembridge and Pafco insurance companies, 40-year industry veteran J.R. (Bob) Tisdale has joined the board of the independent adjusting firm CRU Group. Gary Winston, founder and chair of the…
How COVID has changed Intact’s digital journey
August 6, 2020 by Greg MeckbachThe COVID-19 pandemic has changed the way Intact Financial Corp. offers digital services and some of these changes could be permanent. Since several provinces imposed lockdown measures in March after the World Health Organization declared COVID-19 a pandemic, Intact has…
Why Travelers is confident it does not have to cover many COVID-19 business interruption losses
July 28, 2020 by Greg MeckbachThe Travelers Companies Inc. will have to spend money defending itself in business interruption coverage lawsuits arising from the pandemic, but officials with the New York City-based insurer do not expect it will actually have to pay out on many…
Where Aviva is going with text messaging for customer interaction
July 22, 2020 by Greg MeckbachAviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our customers today,” Bryant Vernon, Aviva Canada’s chief claims officer,…