As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?’” Fischer said Wednesday. Although…
There’s one automotive technology that has industry experts excited because it’s playing an increasingly key role in reducing crashes and increasing driver safety: autonomous emergency braking (AEB). But it will take some time before significant results are seen. AEB is…
Is it your client’s fault if they got into an accident in a partly-automated vehicle because they failed to understand exactly what the car’s computer could and could not do? “I’m sure it will be fought in court battles over…
Adjusters who want to improve service for claimants could take a few pointers from companies outside the insurance industry. “When I look at customers today, their entire experience of how they want to be dealt with has been shaped outside…
With the increasing number of catastrophes across the country, there is general consensus in the industry that resources are stretched thin. “The industry has a finite number of roofing companies, adjusters and estimators and to gear up to handle many…