Topic Claims Technology
Collisions saw ‘drastic reduction’ last year
March 23, 2021 by Adam MalikWith road traffic down due to stay-at-home orders and business closures to prevent the spread of COVID-19, the frequency of auto collisions in Canada was halved at one point, according to a new report. But police data show the fatality…
How COVID changed claims adjusters
March 12, 2021 by Adam MalikAlthough the claims adjusting profession has undergone a lot of change over the last decade, last year was unlike any other, CRU Group executive vice president Skip McHardy said during a recent web conference. In particular, COVID-19 highlighted the need…
Lessons learned from ‘the toughest Cat season’
March 2, 2021 by Adam MalikThe COVID-19 pandemic made it difficult at times for insurers to work through natural catastrophes, said a Wawanesa executive during a recent web conference. But they’ve learned a few lessons because of it. As Cats stormed through Alberta to the…
Why some tech vendors are becoming MGAs
January 7, 2021 by Greg MeckbachInsurers could distribute coverage through technology firms that adopt the managing general agent model, a Montreal expert for a venture capital fund observes. “Some technology startups are adopting the MGA model to partner with a carrier or reinsurer to distribute…
Overcoming AI’s bias: Models are only as good as the data you feed into them
January 6, 2021 by Adam MalikIf people intend to use data to help mitigate risk or save lives, that data must be trustworthy, says an artificial intelligence expert. Sean Griffin, CEO and co-founder of Disaster Tech, a disaster risk data firm, pointed out during CatIQ…
A sign that insurers are actually investing in technology
December 11, 2020 by Adam MalikInsurers have talked about the need to be more digital for years now but there is one clear sign that they’re actually following through on their plan, according to a KPMG insurance expert: A significant number of them are investing…
How Ottawa is trying to lower earthquake related property losses
December 7, 2020 by Greg MeckbachNatural Resources Canada is hoping to help insurers cut their loss costs with a yet-to-be released earthquake early warning system. The warning system could provide seconds to tens of seconds of warning before a location is affected by strong shaking,…
How this mutual insurer eliminated phone tag
November 23, 2020 by Greg MeckbachArtificial intelligence is being used now to support human staff with text messaging being a prime example, an Ontario mutual CEO says. “We are seeing a reduction in cycle times that we have now eliminated that dreaded phone tag that…
How COVID could change adjusting for good
October 29, 2020 by Greg MeckbachThe COVID-19 pandemic has permanently changed the way property insurance clients want their claims handled, a technology vendor suggests. “COVID has been the awakening for many companies,” said James Swayze, Toronto-based executive for Canada at CoreLogic Inc. After COVID-19 was…
How ‘extra steps’ can make for a bad customer experience
October 27, 2020 by Greg MeckbachBrokers who are concerned about carriers having “too direct” of a relationship with the broker’s customers should consider what service those customers are expecting, an industry consultant suggests. “As an industry, we have a number of places where we have…
How a smart phone can drive efficiency in the claims process
October 19, 2020 by Greg MeckbachUsing a smart phone to take pictures of property damage as soon as it happens could speed up the claims process and reduce fraud risk, the head of a Canadian claims technology vendor suggests. “The best way to drive efficiency…
Fight continues over proposal to acquire property data provider CoreLogic
October 1, 2020 by Greg MeckbachA proxy battle is underway for control of the corporate parent of Canadian insurance technology vendor Symbility. Hedge fund advisor Senator Investment Group said Wednesday it is asking shareholders of CoreLogic Inc. to vote this November in favour of replacing…