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Selling your motorhome? Better fix up that cracked windshield first

January 28, 2020 by David Gambrill

Selling your motorhome? Your insurance claim for a new windshield does not transfer over to the new owner of the motorhome, the B.C. Civil Resolution Tribunal confirmed recently. The tribunal thus rejected a claim that the province’s public insurer, Insurance…

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Blizzard response wraps up in Newfoundland after historic storm

January 28, 2020 by The Canadian Press

ST. JOHN’S, N.L. – The Armed Forces have wrapped up their mission in Newfoundland and Labrador after dispatching to the provincial capital more than a week ago to help with recovery from a historic blizzard. Premier Dwight Ball thanked the…

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The challenges of handling older #MeToo claims

January 27, 2020 by Adam Malik

Allegations of sexual abuse have spiked in recent years, creating a new wave of complex insurance claims. Adding to that complexity is dealing with the wave of reports about incidents that took place decades ago. These older claims are proving…

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How tech has changed what it means to be an independent adjuster

January 24, 2020 by Adam Malik

Years ago, an adjuster would be sent out to look at a claim after a client put their pot fresh off the stove directly on their linoleum countertop, leaving a round burn mark. Compare that to today, when a $50,000…

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Why these homeowners lost their negligence lawsuit against a Hub brokerage

January 24, 2020 by Greg Meckbach

British Columbia’s top court recently sided with a Hub International brokerage in a case in which a client sued the brokerage and the insurer for coverage that was denied because a building damaged by fire contained a legal medical marijuana…

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What’s new in 2020 with Intact Centre home flood risk assessment training

January 23, 2020 by Greg Meckbach

Want to share basement flood horror stories with other brokers or home inspectors, and hear how industry peers tackled their problems? The Home Flood Risk Assessment Training Course, launched in 2018, now has discussion sessions, said Daniel Filippi, program manager…

News Claims

Why these company execs say claims isn’t yet ready for the future

January 23, 2020 by Adam Malik

Be it the Internet of Things, business process automation, environmental concerns, or a whole host of other emerging trends and challenges, the claims industry is behind the times when it comes to being ready to take these on these issues,…

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Canada’s biggest insurance losses in 2019

January 22, 2020 by Greg Meckbach

Insured damage from floods, rain, snow and windstorms reached $1.3 billion in 2019, the Insurance Bureau of Canada (IBC) reported Tuesday, citing data from Catastrophe Indices and Quantification Inc. (CatIQ) “Like 2018, no single event in 2019 caused the high…

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State of emergency in St. John’s stretches into sixth day

January 22, 2020 by The Canadian Press

ST. JOHN’S, N.L. – Commercial flights have resumed in and out of St. John’s, N.L., today, as eastern Newfoundland continues to dig itself out from last week’s record-breaking blizzard. Today is the sixth day the provincial capital has been under…

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Adjudicating claims and setting claims reserves are different, right?

January 21, 2020 by David Gambrill

An Ontario court has rejected an attempt by claimants in a bad faith claim against an insurer to blur the line between claims adjudication and setting claims reserves, ruling that the insurer’s “records pertaining to reserves” were irrelevant to how…

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State of emergency delays adjusters’ response to ‘Snowmageddon’ in Newfoundland

January 20, 2020 by David Gambrill

Buried under a record-breaking 76 cm of snow over a 48-hour period, and with 15-20 cm more snow in the forecast Monday, it will be a while before claims adjusters will be able to assess the damage of the massive…

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Couple sued over basement flooding after selling fixer-upper

January 20, 2020 by Greg Meckbach

A Kelowna couple have been sued for $168,000 after a house they sold suffered basement flooding. In Brunning v. Cummings, released Jan. 13, Supreme Court of British Columbia Justice Gordon Weatherill awarded the damages to Cheri and Joel Brunning. The…