Canadian Underwriter

A leak under the toilet bowl splashing water News ClaimsClaims CanadaInsuranceLegal

Strata unit owner ordered to pay $25,000 deductible after water leak

May 17, 2024 by Jason Contant

A strata (condo) unit owner in British Columbia has been ordered to pay their strata corporation’s $25,000 insurance deductible after being found responsible for a water leak that damaged other units and the strata’s common property.  Civil Resolution Tribunal vice…

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How growth of in-house claims teams impacts IAs

May 17, 2024 by Jason Contant

While in-house claims adjusting generally works well on low-severity events, larger-scale events often require the personal touch and the explanation of next steps, notes Lorri Frederick who recently retired from her role as president of ClaimsPro. “We see the independent…

Food and animal supplies for evacuees of the wildfires in northeastern B.C. News ClaimsClaims CanadaInsurance

Holdover wildfires: Why B.C. may see more overwinter fires flare up this season

May 17, 2024 by The Canadian Press

One of the largest wildfires burning in Western Canada is the Patry Creek fire, 25 kilometres north of Fort Nelson, B.C., which re-emerged May 2 after smouldering through the winter.   It has now been measured at more than 700 square…

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Do clients driving rental cars know what’s covered?

May 17, 2024 by Philip Porado

An increase in secondary auto accident claims for drivers using rental cars while awaiting repairs on their main rides is highlighting the need for an important post-accident conversation with clients. Drivers involved in at-fault collisions while using rental cars often…

Culvert draining water following a storm News ClaimsClaims CanadaInsuranceRestoration

Ontario municipalities seeking assistance after storm damage

May 16, 2024 by The Canadian Press

CHARLTON-DACK, ONT. – The Municipality of Charlton and Dack is making an application to the Disaster Recovery Assistance Program through the provincial government to help with costs related to repairing damaged culverts and roads caused by the April 12 rainstorm. …

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How auto theft claims severity is trending

May 16, 2024 by Jason Contant

Canada’s auto theft crisis appears to be getting worse, with new data from Insurance Bureau of Canada (IBC) showing auto theft claims topping $1 billion for the second year in a row. In 2023, the cost of insurance claims for…

Calling insurance when the ceiling starts leaking News BrokersCatastrophesClaimsClimate ChangeInsurance

How customer service factors into the claims experience

May 15, 2024 by Jason Contant

Most insurance customers buy a policy and set it aside. What people don’t tend to do is dedicate three hours to reading and understanding that document’s terms, notes new ClaimsPro president Paul Gilbody. “You kind of stick it in a…

A truck in Ontario travelling down the Trans-Canada highway News AdjustersClaimsClaims CanadaCommercial LinesInsuranceMarkets / Coverages

How the economy’s affecting transportation claims

May 15, 2024 by Jason Contant

The current economic environment is leading to more complex claims handling for the transportation sector, a senior claims adjuster tells Canadian Underwriter. Canada’s transportation industry is facing financial hardships, including low freight rates, high interest rates and increased expenses. All…

Fire Danger Rating sign in B.C. News ClaimsClaims CanadaInsurance

Growing wildfires across Western Canada forcing thousands from their homes

May 15, 2024 by The Canadian Press

Thousands of people in Western Canada remain displaced from their homes as wildfires threaten their communities, triggering evacuation orders and alerts. In British Columbia, a widening area around the northeastern community of Fort Nelson is under evacuation, with the Parker…

Evacuees to the Fort Nelson, B.C. wildfire gather at an arena in Fort St. John. News ClaimsClaims CanadaInsuranceMarkets / Coverages

Wildfire growth prompts another evacuation order in northeastern B.C.

May 14, 2024 by The Canadian Press

A wildfire just outside the community of Fort Nelson has grown as residents in British Columbia’s northeast receive more evacuation orders. An updated estimate from the BC Wildfire Service says the blaze spans 84 square kilometres, a significant increase since…

Close-up of yellow fire hydrant gushing water across a street with wet highway and tire from passing car behind News ClaimsCommercial LinesInsuranceLegalLegislation / Regulation

A policy or a technical standard? The industry’s Fire Underwriting Survey

May 14, 2024 by David Gambrill

To determine required water flow to fight fires on new developments, the 1999 Fire Underwriters Survey is more than just a technical standard, it’s the City of Calgary’s “policy,” the Court of Appeal of Alberta has ruled. And since Calgary…

Hacker's hands working with keyboard computer on dark blue tone background. News ClaimsClaims CanadaCommercial LinesInsuranceMarkets / CoveragesTechnology

B.C. confident that cybersecurity attacks on government were state-directed

May 13, 2024 by Dirk Meissner – The Canadian Press

A state or state-sponsored actor was likely responsible for a series of cybersecurity attacks targeting British Columbia government networks, Mike Farnworth, B.C.’s public safety minister and solicitor general, said Friday.  He said he personally did not know the identity of…