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How solvency risk has changed since the days of the eight-track tape

October 23, 2020 by Greg Meckbach

When Bob Tisdale started his career about 40 years ago, insurers were more likely to get into financial trouble. “When I first started in this industry in the early days, I was doing commercial underwriting and there were a lot

News BrokersEducationManagementMergers and AqcuisitionsOperationsTrusted Advisor

The downside of selling for 4 times multiple during COVID

October 23, 2020 by Greg Meckbach

Despite the economic disruption from the COVID-19 pandemic, some brokerage owners could sell their business for multiples of more than four times revenue, but there is potential downside to this, Ontario brokers heard Wednesday at their annual convention. “About 15

News BrokersLoss ControlManagementOntarioOperationsTechnology

Digital brokers: Should you build your own tech, or buy someone else’s?

October 22, 2020 by David Gambrill

Okay, so your brokerage is going digital: Should you build your own technology, or buy someone else’s? The answer is largely situational, with panellists at the Insurance Brokers Association of Ontario’s 2020 virtual convention offering their best advice to brokers

News BrokersOntarioOperationsTechnology

How COVID accelerated broker tech by 4-5 years

October 21, 2020 by David Gambrill

COVID-19 has been good for the broker channel, in the sense that it has accelerated digital growth at brokerages by at least four to five years, a digital broker told the Insurance Brokers Association of Ontario (IBAO) virtual convention Wednesday.

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How a smart phone can drive efficiency in the claims process

October 19, 2020 by Greg Meckbach

Using a smart phone to take pictures of property damage as soon as it happens could speed up the claims process and reduce fraud risk, the head of a Canadian claims technology vendor suggests. “The best way to drive efficiency

News ClaimsClaims Canada ArchiveCommercialLegalLiabilityManagementNova ScotiaOperations

What Canada’s Supreme Court says about employers’ liability for bonuses

October 15, 2020 by Greg Meckbach

A constructive dismissal award against a Halifax-based fish oil maker of nearly $1.1-million has been restored by the Supreme Court of Canada. When it comes to employment practices liability, a key lesson from Matthews v. Ocean Nutrition Canada Ltd., released

News EnvironmentalLoss ControlOperationsPropertyTrending

The tough question for insurers withdrawing coverage from coal

October 14, 2020 by Greg Meckbach

The industry’s concern over carbon emissions, and their impact on climate change, raises the question of whether nuclear energy is better for the environment. “One the one hand, nuclear [energy] is a source of carbon-free power generation. On the other

News EducationManagementOperationsTrusted Advisor

The business case for diversity and inclusion at a brokerage

October 9, 2020 by Greg Meckbach

If you truly want to connect with your customers, your organization must be diverse, an industry consultant suggests. “There is room for improvement in corporate Canada, not just in property and casualty insurance, in ensuring women, visible minorities and people

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Are you burned out and mentally strained? The club is growing

October 8, 2020 by Adam Malik

Employees across Canada are feeling more burned out now than they were a year ago, according to one survey, while other reports highlight mental health challenges as the COVID-19 pandemic drags on. Professionals report that they are drowning in work

News BrokersManitobaOperationsTechnology

How you can cut down time spent searching underwriting manuals

October 5, 2020 by Greg Meckbach

Some brokerage staff members could be spending hours each day just searching for information in their carriers’ underwriting manuals – time that could be put to better use, the head of a technology vendor suggests. Some of the longest underwriting

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We need to talk…

October 4, 2020 by David Gambrill, Editor in Chief

Based on recent consumer research and brokers surveys, Canadian Underwriter has identified three crucial topics of conversation to help brokers forge stronger bonds with their clients

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‘We have a lot of work to do’

October 3, 2020 by Greg Meckbach, Associate Editor

How can the Canadian P&C industry ensure its workplaces reflect the communities they serve? We asked senior industry executives what can be done to make sure everyone feels respected and valued, regardless of demographic factors such as gender, skin colour, sexual orientation or gender identity. Here’s what they told us….