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COVID’s impact on Aviva’s first-half results

August 6, 2020 by David Gambrill

Aviva Canada overcame high claims costs related to pandemic losses and severe-weather catastrophe events in Alberta to trim its combined operating ratio (COR) down from 98.1% in the first half of 2019 to 95.5% during the first half of this

News BrokersClaimsCommercialInsurersLegalManagementOperations

Common mistakes your clients make when they re-open

August 5, 2020 by Adam Malik

A number of legal claims have been filed against employers because they’re not doing what they are supposed to be doing to keep their employees safe during re-opening, a Hub International compliance expert warned. Some of the more common issues

News BrokersOntarioOperations

IBAO updates awards program to salute community leadership during the pandemic

July 30, 2020 by David Gambrill

Shortly after the World Health Organization declared the novel coronavirus to be a global pandemic, when Canadian P&C insurance industry employees first started to work from home remotely to avoid the spread of the virus, Canadian Underwriter asked brokers in

News ManagementOperations

How much Intact could lose from customers who can’t pay their bills

July 30, 2020 by Greg Meckbach

Intact Financial Corp. took a $34-million charge in bad debt during the three months ending June 30. This does not mean the insurer will be unable to collect that entire amount. The expectation is that this is the amount it

News ClaimsCommercialEmerging RisksLoss ControlLoss TrendsManagementOperationsTrending

Canada’s arts and recreation businesses face greatest risk of closure: CFIB

July 30, 2020 by David Friend - THE CANADIAN PRESS

TORONTO – Canada’s struggling independent businesses in the arts, entertainment and recreational sectors are at the highest risk of permanently closing due to COVID-19, according to the Canadian Federation of Independent Business. A new report released by the advocacy group

News ClaimsClaims TechnologyEducationManagementOperationsTechnologyTrusted Advisor

Where Aviva is going with text messaging for customer interaction

July 22, 2020 by Greg Meckbach

Aviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our customers today,” Bryant Vernon, Aviva Canada’s chief claims officer,

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A P&C insurance-specific guide for returning to the office: Deloitte

July 21, 2020 by David Gambrill

As Canadian P&C insurance industry leaders start to think about bringing employees back to the office, now is a good time to re-think the work required, the workforce skills that will be needed in the future, and what the future

News ManagementOperationsTechnology

Why blockchain is not ubiquitous yet in insurance

July 20, 2020 by Greg Meckbach

Blockchain has been around for a while, in cryptocurrency for example, but the property and casualty industry needs to work together and agree on what brokerages and carriers should use blockchain for, speakers said on a recent webinar. “Blockchain is

News Claims TechnologyInsurersManagementOperationsTechnologyTrendingTrusted Advisor

How COVID affected the digital journeys of Aviva Canada and Marsh Canada

July 17, 2020 by Greg Meckbach

The pandemic could permanently change the way brokers and insurers take advantage of digital services. “I think the interesting thing about COVID that we have seen – not just in the insurance industry but in the broader context – is

News ManagementOperationsTechnologyTrusted Advisor

The business processes you should automate now

July 17, 2020 by Greg Meckbach

Invoice processing and after-hours self-service are among the processes you could be automating today with advanced computing technologies. Aviva Canada has automated the reconciliation of invoices, the company’s chief claims officer, Bryant Vernon, reported during a Canadian Underwriter webinar Thursday.

News B.C.LegalOperations

How a simple office procedural error led to a fine for a broker, the nominee, and the brokerage

July 15, 2020 by David Gambrill

A “lack of appropriate office procedures,” in addition to a “casual” approach to handling a client file, led to a series of miscues that resulted in coverage not being bound for a married couple who reported a theft of their

News ManagementOperationsTrending

Bank of Canada holds rate, forecasts decline in GDP of 7.8% this year

July 15, 2020 by Jordan Press - THE CANADIAN PRESS

OTTAWA – The Bank of Canada is holding its key interest rate at 0.25 per cent in response to what it calls the “extremely uncertain” economic outlook from the COVID-19 pandemic, and plans to keep it there until the picture