Canadian Underwriter

Topic Technology

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How to sell insurance to a solo entrepreneur in under a week

June 14, 2021 by Greg Meckbach

A major pain point for gig-economy entrepreneurs is the traditional process of getting commercial coverage, a Vancouver insurtech CEO suggests. “It is tough being a solo entrepreneur, especially now,” said Jeff McCann, CEO Apollo Insurance Solutions Ltd.  “These people are

News CommercialInsurersManagementMGAsOperationsPersonal HomePropertyTechnology

MGA simplifies purchase and validation of tenant’s insurance online

June 9, 2021 by Greg Meckbach

Landlords often require their tenants to have insurance coverage as a condition of the leases, but it could be quite a paper chase to keep track of thousands of tenants and their insurance status. Vancouver-based insurtech and managing general agent

News BrokersInsurersTechnology

Opinion: Brokers need the right tools for the digital age

June 7, 2021 by Nick Frank and Wei Ke, Simon-Kucher & Partners

Caution and single-steps forward are not what brokers need from their insurance carrier partners as the industry accelerates into the digital age. The importance of digital distribution following the COVID-19 pandemic is undeniable. As a result, insurers need to keep

News BrokersManagementOperationsPersonal AutoPersonal HomeTechnology

Why this quote comparison site launched its own brokerage

June 7, 2021 by Greg Meckbach

Comparison website vendor Ratehub Inc. is now operating its own property and casualty insurance brokerage. “When it’s our own sales staff, we have the full insight into close ratios and contact ratios,” said Alyssa Furtado, co-CEO of Ratehub Inc. and

News BrokersClaimsCommercialCommercial AutoInsurersManagementOperationsPersonal AutoPersonal HomeTechnology

In a virtual world, don’t lose your humanity: insurer exec

June 1, 2021 by Adam Malik

As the world gets more and more virtual, don’t forget how to be human, an insurer executive urged during a recent webinar. Technology should be used to enhance the industry’s relationship with clients, rather than act as a replacement, explained

News Claims ProfessionalsCommercialEmerging RisksHRInsurersLegalLiabilityLoss TrendsManagementOperationsRisk ManagersTechnology

How video conferencing misbehaviour creates commercial liability risk

June 1, 2021 by Greg Meckbach

Inappropriate behaviour during video conferences can lead to employment practices liability claims, an expert with The Travelers Companies Inc. warns. New York City-based Travelers is observing “Zoom etiquette claims,” said the insurer’s employment practices liability product manager, Chris Williams, during

News BrokersCommercialConstructionManagementMGAsOperationsPropertyTechnology

The real advantage of straight-through processing in the Lloyd’s market

May 31, 2021 by Greg Meckbach

Managing general agents who can place small business coverage digitally through the Lloyd’s market are at a competitive advantage over MGAs using traditional paper-based processes, an insurtech CEO suggests. “We are one of the very few MGAs that has straight

News AlbertaBrokersTechnology

Three things brokers and tech giants have in common

May 31, 2021 by Greg Meckbach

Just as Amazon does not make the products that it sells, brokerages don’t write coverage. But what you do have in common with Amazon is you provide consumer choice among the products you distribute, an Alberta insurtech CEO suggests. “When

News ClaimsCyberTechnology

Canada Post says 950,000 customers potentially exposed to supplier data breach

May 28, 2021 by The Canadian Press

OTTAWA – Canada Post says more than 950,000 customers were potentially exposed in a data breach attack on one of its suppliers. The Crown agency says it was informed by Commport Communications earlier this month that the manifest data held

News BrokersInsurersPersonal AutoPersonal HomeTechnology

What consumers really want from their insurance providers

May 26, 2021 by Jason Contant

As insurers and brokers increase their efforts to go digital, consumers still say they want an omni-channel and personalized experience, according to Ipsos survey results of more than 13,000 Canadian adults. “The preference to buy directly from the [insurance] company

News BrokersClaimsInsurersOperationsTechnology

Digital experimentation: How to avoid the shiny object syndrome

May 20, 2021 by David Gambrill

While the insurance industry is hearing a lot of messages these days about the importance of experimenting with new digital technologies — i.e. witness the increased use of terms such as “agility,” “nimble,” “pivoting,” and “failing fast” — a business

News InsurersTechnology

Customer service trends: The COVID grace period is over

May 19, 2021 by David Gambrill

With the end of the pandemic now a distinct possibility, Canadians are expecting the property and casualty insurance industry to up its game in customer service, industry execs observed in a recent webinar. “The move to digital [in March 2020]