Canadian Underwriter

Topic Technology

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Why regulation holds auto insurers back from using advanced modelling

August 4, 2020 by Greg Meckbach

Auto insurers could potentially use artificial intelligence to improve risk segmentation but some of the newer modelling techniques may not be a good fit with the way rates are currently regulated, a data science expert for one insurer suggests. Ontario’s

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Where Aviva is going with text messaging for customer interaction

July 22, 2020 by Greg Meckbach

Aviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our customers today,” Bryant Vernon, Aviva Canada’s chief claims officer,

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Brokers, let the e-Games begin!

July 21, 2020 by Adam Malik

Brokers don’t need to be young, videogame-playing Millennials to get into the billion-dollar e-sports industry. It just takes getting to know key professionals already working in the area, according to a media underwriting expert. Working with lawyers and accountants already

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Why blockchain is not ubiquitous yet in insurance

July 20, 2020 by Greg Meckbach

Blockchain has been around for a while, in cryptocurrency for example, but the property and casualty industry needs to work together and agree on what brokerages and carriers should use blockchain for, speakers said on a recent webinar. “Blockchain is

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How COVID affected the digital journeys of Aviva Canada and Marsh Canada

July 17, 2020 by Greg Meckbach

The pandemic could permanently change the way brokers and insurers take advantage of digital services. “I think the interesting thing about COVID that we have seen – not just in the insurance industry but in the broader context – is

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Two ways your clients are most likely to get hacked during COVID-19

July 17, 2020 by Adam Malik

Cybercriminals are showing much better success with phishing and social engineering attacks while everyone is working from home during the COVID-19 pandemic, says a recent report. In fact, in a highly-publicized incident just days ago, Twitter confirmed it was the

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The business processes you should automate now

July 17, 2020 by Greg Meckbach

Invoice processing and after-hours self-service are among the processes you could be automating today with advanced computing technologies. Aviva Canada has automated the reconciliation of invoices, the company’s chief claims officer, Bryant Vernon, reported during a Canadian Underwriter webinar Thursday.

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Why insurers joined Facebook ad boycott

July 13, 2020 by Adam Malik

Canadian insurers are taking part in a month-long campaign to halt advertising on Facebook and its companies to send a message to the social media giant about its practices in allowing hateful content and misinformation to be spread on its

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Why hackers are zeroing in on your manufacturing clients

July 10, 2020 by Adam Malik

Online hackers are targeting manufacturers because they’re between a rock and a hard place: Pay up or see operations grind to a halt. All sectors are susceptible to data breaches, ransomware attacks and phishing, but criminals are narrowing their focus

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More than half of Canadians have experienced a cyber crime: new policy group

July 10, 2020 by THE CANADIAN PRESS

TORONTO – A new policy group estimates more than half of all Canadians know they’ve been a victim or target of a cyber crime, such as a leak of personal information, an account hack or installation of malware. The report

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How insurtech Lemonade’s IPO is going so far

July 3, 2020 by Greg Meckbach

Despite the pandemic-induced economic downturn, an insurtech that promises tenants quotes within minutes started trading this week on the New York Stock Exchange. Shares of Lemonade Inc. rose sharply July 2, closing at US$69.41, more than double the price at

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How IBC would change auto insurance regulation in four provinces

June 26, 2020 by Greg Meckbach

Motorists in Ontario, Alberta, Nova Scotia and Newfoundland and Labrador should be allowed to buy pay-per mile insurance, an Insurance Bureau of Canada official says. Those four provinces already allow usage-based insurance, wrote Ryan Stein, IBC’s executive director of auto