Canadian Underwriter

Topic Adjusters

Home with truck outside
News AdjustersClaimsClaims ProfessionalsEmerging RisksInsurersOntarioPersonal HomePodcast

What insurers can expect from FSRA’s review of home insurance claims

March 8, 2024 by Alyssa DiSabatino

Ontario’s insurance regulator is conducting a review of home insurance claims handling to help the industry identify the greatest risks for consumer harm.  Initially announced in June 2023, the Home Insurance Thematic Review is on its way to being published,

In-the-classroom learning
News AdjustersClaimsClaims Canada ArchiveClaims ProfessionalsEducationOperations

How industry professionals are tackling talent recruitment

February 28, 2024 by Jason Contant

Canada’s P&C insurance industry is looking at everything from career fast-track programs to scholarships and student involvement programs to handle talent recruitment challenges. Recruitment has long been an industry challenge. In late January, the Insurance Institute of Canada, the industry’s

Flooded out house
News AdjustersClaimsClaims ProfessionalsEmerging RisksInsurersLoss ControlLoss Trends

Insurers bring Cat claims in-house: How independent adjusters adapt

February 7, 2024 by Jason Contant

Some major Canadian P&C insurers are bringing claims processes in-house, arguing it results in a better customer experience, cost efficiencies and consistent claims-handling. But that doesn’t mean the end is near for independent adjusters (IAs). They see a bright future

Secure receiving and sending of messages
News AdjustersClaimsClaims ProfessionalsInsurersLegalLiabilityOntarioPersonal Auto

Why the court denied an auto insurer’s ‘shockingly intrusive’ motion

January 30, 2024 by David Gambrill

Editor’s Note:  The Ontario Superior Court decision incorrectly identified the auto insurer in this case as Echelon Insurance. Echelon has contacted Canadian Underwriter to confirm it has reached out to the court to correct the public record and it did

We want you! Retro woman pointing finger vector illustration
News AdjustersBrokersClaims ProfessionalsHRInsurersOperationsRisk Managers

P&C insurance industry launches collective recruitment effort

January 25, 2024 by David Gambrill

Canada’s property and casualty insurance industry has launched a collaborative, industry-wide recruitment effort dubbed Project Reframe. Announced by the Insurance Institute of Canada (IIC) Monday, the public education campaign aims to portray the insurance industry as an engaging, dynamic, and

Businessman leader helping young woman at a desk in the office
News AdjustersClaims

How this national adjusting firm is handling the talent gap

January 24, 2024 by Alyssa DiSabatino

One large claims firm in Canada has addressed the adjuster talent shortage by establishing a new foundational learning program for early-career adjusters.  ClaimsPro’s new national adjuster development program is designed to provide entry level adjusters with technical expertise to tackle

Icicle hangs from edge of building
News AdjustersClaimsClaims ProfessionalsCommercialInsurersLiabilityLoss ControlPersonal HomePropertyQuebec

Roof collapses feared if freezing rain follows heavy snowfall

January 16, 2024 by David Gambrill

Fearing a wave of roof collapses could occur in the short term, Toitures Hogue, a large Quebec roofer, is urging owners of commercial, industrial and/or institutional buildings to be cautious and proactive in advance of a freezing rain forecast over

The wreckage of a collapsed building after an earthquake NatCat
News AdjustersB.C.CatastrophesClaimsLoss TrendsPersonal HomeProperty

NatCats taking their toll on Canadian property lines

January 8, 2024 by David Gambrill

Another year, another $3 billion in NatCat insurance claims payouts. Canada’s property and casualty insurance industry paid out more than $3.1 billion last year in claims related to natural catastrophes, based on the latest numbers from Catastrophe and Indices Quantification

Greg Smith, Crawford
News AdjustersClaimsClaims Professionals

2024 Executive Outlook |Greg Smith, Crawford & Company

December 27, 2023 by Canadian Underwriter Staff

Greg Smith, president of Canadian operations, Crawford & Company Macro industry trends, including the impact of climate on claims frequency, the growing talent gap, and technology integration, will continue to be significant stories in 2024. But fraud is an emerging trend

Anna McCrindell, Wawanesa Mutual Insurance
News AdjustersCommercial AutoInsurersLoss TrendsPersonal AutoPersonal HomeProperty

2024 Executive Outlook |Anna McCrindell, Wawanesa Insurance

December 22, 2023 by Canadian Underwriter Staff

Anna McCrindell, senior vice president, COO – East, Wawanesa Insurance This year challenged insurers and our broker partners. Inflation and macroeconomic pressures drove up costs, auto thefts reached new and troublesome levels, and climate change resulted in a devastating wildfire season

female hand lighting red candle on christmas tree at christmas eve
News AdjustersClaimsClaims ProfessionalsLoss TrendsPersonal Home

Holly, jolly claims follies

December 18, 2023 by David Gambrill

It wouldn’t be the holiday season without someone trying to ignite their house by attaching burning candles to the Christmas tree. An internet search for “crazy Christmas claims” finds insurance broker websites rife with holiday-related claims in the neighbourhood of

Damage from post-tropical storm Lee in New Brunswick
News AdjustersCatastrophesClaimsClaims Canada ArchiveEnvironmentalNew BrunswickNewfoundland & LabradorNova ScotiaP.E.I.Personal Home

How this year’s hurricane season ranks

December 1, 2023 by Jason Contant

The 2023 Atlantic hurricane season has officially come to an end, ranking fourth for the most named storms in a year since 1950. The above-normal season, which officially ended Nov. 30, saw 20 named storms, including seven hurricanes and three