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How these auto reforms could reduce liability exposure for hospitality clients

May 10, 2021 by David Gambrill

B.C.’s move towards a form of no-fault auto insurance could wind up reducing liability exposure for commercial insureds in the hospitality and other high-risk sectors, according to a recent blog by Borden Ladner Gervais LLP. The province’s no-fault amendments came

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Why businesses shouldn’t take an adversarial stance towards their claimants

May 8, 2021 by Adam Malik

Businesses risk damaging their brand’s reputation if they take a confrontational approach to claimants, risk experts warned during a recent virtual conference. In addition to paying out more for the claim, a company playing hardball may also wind up losing

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Using pics in social media investigations? Here’s one thing you need to do…

May 6, 2021 by Greg Meckbach

Claims professionals who rely on videos and photos obtained through social media investigations need to make sure that evidence can be backed up as authentic, Virtual Symposium B.C. speakers suggest. There are several reasons why a social media investigation is

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What courts say about vacancy exclusion when elderly homeowner client moves to a care home

April 27, 2021 by Greg Meckbach

An elderly homeowner’s health takes a turn for the worse, necessitating a move into a care home. The client still owns her original home, which suffers water damage. The insurer denies the claim on the grounds that the property is

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Insurers seek federal grants for homeowners to improve basement flood protection

April 21, 2021 by Greg Meckbach

The industry is pushing to make federal grants available for Canadian homeowners to reduce basement flood risk. In the fall of 2020, the federal government announced its Greener Homes initiative. When the program rolls out, the plan is to provide

News AdjustersB.C.ClaimsClaims ProfessionalsInsurersLegalPersonal HomeProperty

What the court said when property owners refused to submit a Final Proof of Loss

April 20, 2021 by David Gambrill

Westland Insurance Company was within its rights to assume a contentious, two-year insurance claim had been resolved when two Victoria, B.C., property owners refused to submit a “Final Proof of Loss” form that had been filled out for them to

News AdjustersB.C.ClaimsClaims Canada ArchiveClaims ProfessionalsCommercialLegalLiabilityLoss TrendsPersonal HomeProperty

Toilet trouble means strata owner must reimburse corporation’s $5,000 deductible

April 19, 2021 by Greg Meckbach

A British Columbia townhouse owner whose toilet overflowed and caused damage has to pay the $5,000 deductible on the strata corporation’s insurance claim, the B.C. Civil Resolution Tribunal (CRT) has ruled. Jefferson Wu is the principal of Kwan-Wu Holdings Ltd.,

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Adjuster’s fine halved on appeal in a replacement cost dispute over a tractor

April 15, 2021 by David Gambrill

A Manitoba insurance adjuster has been fined for failing to carry out instructions from an insurer to inform a claimant about how to replace their tractor under the terms of the insurer’s Limited Waiver of Depreciation. The adjuster, Douglas Boyd

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The biggest property risks for green energy

March 29, 2021 by Greg Meckbach

Floods, hail, fire, and lightning strikes are among the concerns for underwriters who insure green energy projects, an expert with RSA Canada says. And also, solar panel placement. Perhaps not many would link solar panel placement with flood risk, but

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Tips for accelerating your insurance career

March 17, 2021 by Jason Contant

If Ernest Mashingaidze has one piece of advice he could share with his early career self, it would be to not fear the mystical creature. “How many times have people looked at a job application and it says you need

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How COVID changed claims adjusters

March 12, 2021 by Adam Malik

Although the claims adjusting profession has undergone a lot of change over the last decade, last year was unlike any other, CRU Group executive vice president Skip McHardy said during a recent web conference. In particular, COVID-19 highlighted the need

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Patti Kernaghan, Kernaghan Adjusters

March 12, 2021 by Jason Contant

Patti Kernaghan, President, CEO, Kernaghan Adjusters Patti Kernaghan was working in the banking industry and felt pretty settled in her career before her career path veered towards the insurance industry. “My father took me out for lunch, which was not