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Crawford exec John Sharoun reflects on his 49-year-long insurance journey

May 18, 2022 by Alyssa DiSabatino

After a 49-year-long tenure in the insurance industry, John Sharoun, executive general adjuster and senior consultant at Crawford and Company Canada, is retiring on June 30, 2022.   Sharoun fell into the industry between finishing school and looking for a

House framed in new lumber while under construction
News AdjustersClaimsClaims ProfessionalsClaims TechnologyConstructionLoss ControlLoss TrendsPersonal HomeProperty

Rising lumber, materials costs lead claims professionals to tweak their approach

May 16, 2022 by Philip Porado

With the inflation rate at a 30-year high, specialists handling home reconstruction claims are making adjustments that reflect surging prices for construction components – including lumber, finishing materials and appliances. What started as supply chain problems, some of which were

Night Driving Thru Forest - Straight Road and Creepy Dark Forest.
News AdjustersClaimsClaims ProfessionalsInsurersLegalPersonal Auto

What auto insurers need to deny coverage based on alleged suicide attempt

May 11, 2022 by David Gambrill

Editor’s Note: This article has been corrected so that all incorrect references to Unica have been replaced with correct references to Optium. Canadian Underwriter apologizes for the error.   If an insurer wishes to deny auto coverage to an injured

Insurance claim expert at work.
News AdjustersClaimsClaims ProfessionalsLegalLicensingManitoba

Unlicensed adjuster doesn’t fit the ‘expert’ exemption: Regulator

May 9, 2022 by David Gambrill

Manitoba’s insurance regulator fined a former adjuster $500 and ordered him to pay partial investigation costs of $2,500 for acting as an adjustor without a licence and not, as the former adjuster claimed, as an ‘insurance expert’ helping claimants. Kenneth

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News AdjustersB.C.ClaimsClaims Canada ArchiveClaims ProfessionalsInsurersLegalPersonal HomeProperty

Don’t investigate fraud suspicions indefinitely, court tells insurer

May 6, 2022 by David Gambrill

If an insurer suspects fraud in a house fire contents claim, it might be better to deny the claim within 60 days, alleging fraud, rather than to prolong the claims investigation indefinitely while asking for documentation from the insured that

Gavel representing court decision.
News AdjustersB.C.ClaimsClaims ProfessionalsCommercialInsurersLegalLiabilityPropertyTrusted Advisor

3 lessons about brokers’ obligations to insureds

May 6, 2022 by Harmon C. Hayden

A broker has an obligation to help clients understand policy specifics and avoid coverage gaps, and it’s not necessarily going to save them if the client hasn’t reviewed the policy, the British Columbia Court of Appeal found recently in Alvaro

Police yellow line, blurred lights and traffic accident in background
News AdjustersAlbertaBrokersClaimsClaims Canada ArchiveClaims ProfessionalsInsurersLegalPersonal Auto

Insurance investigators: Be on guard when sharing info with police

May 5, 2022 by David Gambrill

Insurance investigators need to be on their guard about sharing information with police, lest they breach their duty of good faith to their insureds, note lawyers for Borden Ladner Gervais, referencing a 2021 Alberta Court of Queen’s Bench decision. The

Businessman with mobile phone in hand submitting a digital claim
News AdjustersBrokersClaimsClaims Canada ArchiveClaims ProfessionalsClaims TechnologyInsurers

How telematics is a game-changer for claims

May 2, 2022 by Alyssa DiSabatino

Telematics, which allows insurance companies to measure client driving behaviour, has largely been used by carriers in the underwriting process, but it may prove to be equally as useful for claims, says one telematics provider. Claims telematics can be used

Bear having a look out of his cave
News AdjustersBrokersClaims ProfessionalsHRInsurersRisk Managers

Leaving hibernation: What’s next for P&C industry?

April 21, 2022 by David Gambrill

Look for Canada’s P&C industry to fine-tune the hybrid workplace model over the next six months, as the country starts to ease pandemic restrictions, industry execs say. The tinkering will involve achieving the best balance between meeting in person with

Exterior of luxury house
News AdjustersBrokersClaimsClaims ProfessionalsClaims TechnologyConstructionPersonal HomePropertySupply Chain

Proposal to end real estate bidding wars could affect P&C insurers

April 19, 2022 by Philip Porado

Cracking down on factors contributing to home-price escalation is a major component of the Apr. 7 federal budget document. If successful, they could affect insurers’ ability to control reconstruction costs and other claims impacts for their insureds. Proposed budget actions

Client consulting with insurance broker
News AdjustersBrokersLicensingMGAsOntario

Regulators’ principles of conduct: Are ‘MGAs’ the same as retail brokers?

April 13, 2022 by Jason Contant

The Financial Services Regulatory Authority of Ontario (FSRA) is proposing to adopt principles of conduct for insurance intermediaries, including adjusters, brokers, MGAs and third-party administrators. Whether the principles apply to MGAs in the same way as retail brokers is open

Judge holding hammer near toy cars closeup.
News AdjustersClaimsClaims ProfessionalsInsurersLegalOntarioPersonal Auto

How to lie to your auto insurer and not repay your benefits

April 11, 2022 by David Gambrill

A claimant who lied to TD Insurance about an acquaintance being present with her in a car crash so that her acquaintance could collect accident benefits does not have to repay her own benefits because of the misrepresentation, Ontario’s License