Topic Adjusters
Court upholds Aviva’s travel deductible for trips to medical appointments
April 8, 2024 by David GambrillNewfoundland and Labrador’s Supreme Court has dismissed a proposed class action lawsuit against Aviva Canada and Aviva General Insurance Company over a discretionary travel deductible the insurer imposed on medical and rehab accident benefits expenses. Aviva imposed a 25-kilometre (round…
Institute launches new phase of industry-wide recruitment initiative
April 4, 2024 by David GambrillSupporting an industry-wide effort to bring new talent into the Canadian property and casualty industry, the Insurance Institute of Canada today introduced its ‘Accelerated Competence Series,’ a program of five new learning modules for industry hires. “The Accelerated Competence Series…
What’s new in restoration and adjuster national licensing?
April 4, 2024 by Jason ContantThe trend of insurers owning restoration firms and third-party vendors may not continue, particularly since controlling costs remains a priority for carriers, sources tell Canadian Underwriter. It also looks like a national adjusting licensing standard or cross-provincial licensing will not…
Regulators suspend broker over fraudulent auto claim
March 28, 2024 by David GambrillA former Alberta broker who was suspended for a year last July for submitting a fraudulent auto insurance claim has had her B.C. licence suspended for a year, starting March 2024. B.C.’s insurance council said it was revoking her licence…
How Canada’s winter weather predicts 2024 Cat claims
March 21, 2024 by Alyssa DiSabatinoThis winter clocked in as Canada’s warmest winter ever, and adjusters are already sounding the alarm that a winter with no or little snow could mean more wildfire claims over the rest of the year. Snowpack in winter is one…
What claims adjusters earn in Canada
March 20, 2024 by Alyssa DiSabatinoEditor’s Note: This article has been updated to clarify the different ways in which adjusters in Canada earn compensation. In-field adjusters are making slightly more than their desk adjuster and claims representatives counterparts, according to Impact Recruitment’s 2024 Insurance…
What insurers can expect from FSRA’s review of home insurance claims
March 8, 2024 by Alyssa DiSabatinoOntario’s insurance regulator is conducting a review of home insurance claims handling to help the industry identify the greatest risks for consumer harm. Initially announced in June 2023, the Home Insurance Thematic Review is on its way to being published,…
How industry professionals are tackling talent recruitment
February 28, 2024 by Jason ContantCanada’s P&C insurance industry is looking at everything from career fast-track programs to scholarships and student involvement programs to handle talent recruitment challenges. Recruitment has long been an industry challenge. In late January, the Insurance Institute of Canada, the industry’s…
Insurers bring Cat claims in-house: How independent adjusters adapt
February 7, 2024 by Jason ContantSome major Canadian P&C insurers are bringing claims processes in-house, arguing it results in a better customer experience, cost efficiencies and consistent claims-handling. But that doesn’t mean the end is near for independent adjusters (IAs). They see a bright future…
Why the court denied an auto insurer’s ‘shockingly intrusive’ motion
January 30, 2024 by David GambrillEditor’s Note: The Ontario Superior Court decision incorrectly identified the auto insurer in this case as Echelon Insurance. Echelon has contacted Canadian Underwriter to confirm it has reached out to the court to correct the public record and it did…
P&C insurance industry launches collective recruitment effort
January 25, 2024 by David GambrillCanada’s property and casualty insurance industry has launched a collaborative, industry-wide recruitment effort dubbed Project Reframe. Announced by the Insurance Institute of Canada (IIC) Monday, the public education campaign aims to portray the insurance industry as an engaging, dynamic, and…
How this national adjusting firm is handling the talent gap
January 24, 2024 by Alyssa DiSabatinoOne large claims firm in Canada has addressed the adjuster talent shortage by establishing a new foundational learning program for early-career adjusters. ClaimsPro’s new national adjuster development program is designed to provide entry level adjusters with technical expertise to tackle…