Topic Adjusters
How this national adjusting firm is handling the talent gap
January 24, 2024 by Alyssa DiSabatinoOne large claims firm in Canada has addressed the adjuster talent shortage by establishing a new foundational learning program for early-career adjusters. ClaimsPro’s new national adjuster development program is designed to provide entry level adjusters with technical expertise to tackle…
Roof collapses feared if freezing rain follows heavy snowfall
January 16, 2024 by David GambrillFearing a wave of roof collapses could occur in the short term, Toitures Hogue, a large Quebec roofer, is urging owners of commercial, industrial and/or institutional buildings to be cautious and proactive in advance of a freezing rain forecast over…
NatCats taking their toll on Canadian property lines
January 8, 2024 by David GambrillAnother year, another $3 billion in NatCat insurance claims payouts. Canada’s property and casualty insurance industry paid out more than $3.1 billion last year in claims related to natural catastrophes, based on the latest numbers from Catastrophe and Indices Quantification…
2024 Executive Outlook |Greg Smith, Crawford & Company
December 27, 2023 by Canadian Underwriter StaffGreg Smith, president of Canadian operations, Crawford & Company Macro industry trends, including the impact of climate on claims frequency, the growing talent gap, and technology integration, will continue to be significant stories in 2024. But fraud is an emerging trend…
2024 Executive Outlook |Anna McCrindell, Wawanesa Insurance
December 22, 2023 by Canadian Underwriter StaffAnna McCrindell, senior vice president, COO – East, Wawanesa Insurance This year challenged insurers and our broker partners. Inflation and macroeconomic pressures drove up costs, auto thefts reached new and troublesome levels, and climate change resulted in a devastating wildfire season…
Holly, jolly claims follies
December 18, 2023 by David GambrillIt wouldn’t be the holiday season without someone trying to ignite their house by attaching burning candles to the Christmas tree. An internet search for “crazy Christmas claims” finds insurance broker websites rife with holiday-related claims in the neighbourhood of…
How this year’s hurricane season ranks
December 1, 2023 by Jason ContantThe 2023 Atlantic hurricane season has officially come to an end, ranking fourth for the most named storms in a year since 1950. The above-normal season, which officially ended Nov. 30, saw 20 named storms, including seven hurricanes and three…
Forget why you fell into insurance. Why’d you stay?
November 17, 2023 by Alyssa DiSabatinoIt might be easier to attract recruits to insurance if P&C professionals reminisced on what keeps them in the industry, rather than voicing the age-old adage of how they ‘fell in‘ to the profession, experts at Reuters’ Future of Insurance…
Hybrid office: Centre for collaboration, or inefficiency?
November 13, 2023 by David GambrillCanadian property and casualty insurance professionals generally believe they work more efficiently in a hybrid office than at home — although some of this depends how you define workplace “distractions” in a sales culture. In an online survey conducted last…
How to tame increasingly ferocious NatCats
November 6, 2023 by David GambrillEscalating natural catastrophe losses are top of mind for specialty insurers in several different commercial lines, most notably property, said Jeff Coulson, director of claims for commercial specialty at Echelon Insurance. There were 15 declared Cats (events causing insured claims…
CIAA announces new president
November 3, 2023 by Alyssa DiSabatinoThe Canadian Independent Adjusters’ Association (CIAA) has announced Maria Joshua as its new president. Joshua is vice president, quality assurance and training with Sedgwick Canada. She has more than 10 years’ experience at Sedgwick and more than 35 years’…
Claims veteran announces retirement
October 23, 2023 by Jason ContantLorri Frederick will retire as president of ClaimsPro North America at the end of this year. Frederick’s insurance career spans more than 30 years in the industry, including 10 years at independent adjusting firm ClaimsPro. “During her 10 years with…