August 2, 2018 by Staff
Global insurance brokerage Hub International Limited (Hub) has acquired the property and casualty insurance business of Cypher Systems Group Inc. and certain of its affiliates (CSG), an insurance broker servicing large Canadian group and affinity programs.
The acquisition also establishes a new regional operation for Hub, Hub Customer Central (HCC), to be based in Windsor, Ontario. Terms of the acquisition were not disclosed.
“Now more than ever, brokers need to understand where their clients really find value to spur investments in efficiencies and create a strategy to differentiate,” says Tina Osen, President of Hub Canada. “Acquiring this best-in-class operation also brings us into the high-volume marketplace. CSG brings expertise in scaling and running operations for large insurance programs, and the capability for new opportunities to accelerate our growth and improve the services we offer our current and future clients.”
HCC will be led by the CSG Executive Team and report to Osen. The team includes Stephen Savage, John Savage, Brian Schwab and Dave Dyer. According to Hub, this team has pioneered and evolved the insurance contact centre including the technology and analytics experience to leverage the ever-evolving digital platform of the internet.
“This transition to Hub creates tremendous potential as our business philosophies align well and Hub brings the financial strength and resources to continue to enhance our platform and infrastructure to support even stronger customer service, growth and success,” says Dyer.
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This story was originally published by Canadian Insurance Top Broker.