by IBAO
August 17, 2017
Webinar

Do you know the difference between Customer Service + Customer Experience? This webinar provides tools, tips and techniques to understand what drives the customer experience and how an enhanced experience improves your bottom line. Learn how to heighten the experience by personalizing it to specific needs.

Objectives 

• Identify 8 key factors that drive the customer experience
• Learn how to personalize factors for each customer
• Learn how to use them to improve close, retention and referral rates

Accreditation: 2 Personal Skills Hours

Time: 09:30–11:45AM

Contact Tracey for questions – 416.488.7422 x118.

Visit event's website
http://www.ibao.org/education/webinars/personalize-benefits-drive-better-customer-experience/