by Insurance Institute of Ontario
April 07 - April 08, 2021
Webinar- April 7, 8, 2021

Featuring inspiring keynote speakers, insightful seminars and our ever-popular leadership panel, Symposium is the premier industry event for insurance professionals.

This annual event brings together bright minds who provoke engaging discussion about the future of our industry. As a virtual event, you can join us from wherever you can connect to the internet!

CE Credits will be available for this event (breakdown TBC).

Symposium 2021: The Power of Ecosystems

2020 was the year we all stayed home. Despite this, our connectedness revealed itself to us—from how we interact with others, how we work, and how we conduct business.
This year’s Symposium theme—The Power of Ecosystems—offers a different lens with which we can view the technological, market and climate forces on our industry. Like an ecosystem in the natural world, our business environment creates opportunities to coexist and coevolve with other organizations.

From auto manufacturing, to banking, to regulation, to technology—join us to explore the intersection of insurance with other industries in formal and informal ways. You will also look at how our own workforce could evolve and be reshaped by partnerships, and what this means as you hire, train and manage personnel.

Session B: The Decentralized Workforce

In the natural world, ecosystems create opportunities for each participant to draw from their unique strengths, which benefits the wider environment. This session puts the focus on one of our biggest strengths: our workforce. The pandemic dramatically forced the shift to remote working and an alternative workday, while also drastically impacting work/life balance. Some people have thrived, others have found it challenging to navigate.

In this session, you’ll hear from experts as they share their views on what changes are here to stay long-term. You will also explore how our partnerships with other organizations and industries could influence who we recruit and train. For example, as we develop partnerships with technology providers, our need for this in-house expertise may evolve as well. You’ll gain a lens into the in-demand competences of tomorrow, as well as the skills, knowledge and experience within our own organizations that may be sought by our external business partners.

Session C: Making the Case for Ecosystems

Originally imagined by James S. Moore in the early 1990s, a business ecosystem is “an interconnected set of services [or products] that allow users to fulfill a variety of needs in one seamless experience.”

Ecosystems are built around customer needs; they go beyond simple partnerships across industry boundaries and bring together digitally accessible services or products, providing consumers with an end-to-end experience. Experts suggest that by 2025, ecosystems will generate $60 trillion in revenue, which will constitute 30 per cent of global sales in that year.

Session D: Big Impact: Artificial Intelligence and Big Data in the Industry

Artificial intelligence and big data will play an important role in the ecosystems of tomorrow. Whether it’s analyzing data to improve customer support, automating processes to quickly resolve claims, or collecting information to underwrite new risks, AI & big data will help us make decisions more easily and faster. It’s also expected to free up resources that will allow us to concentrate on the more human and interpersonal elements of our work.

In this session, you will explore how big data and AI is currently being used in the design and delivery of products and services in the insurance industry. Our panel of experts will bring the latest industry research on big data and AI to life with examples and case studies, and share the impact on their businesses, employees and customers.

Session E: Leadership Panel

Our popular leadership session brings you into the boardroom and offers a glimpse into how organizations rose to the challenges of the pandemic, lessons learned and an outlook for the future.

Session F: Climate Change and the Disrupted Ecosystem

Climate change continues to be a focus for our industry. We all have a meaningful role to play in helping the industry address the financial impacts of extreme weather, which is expected to double over the next 10 years, increasing from $2.1 billion a year to $5 billion.

In this session, you will learn what the industry is doing to remain resilient and how we can individually make an impact. You’ll also learn about external partnerships and collaborations that could help us prepare for the long-term impacts of climate change.

Visit event's website
https://www.insuranceinstitute.ca/en/institutes-and-chapters/Ontario/Greater-Toronto-Area/Symposium