Canadian Underwriter


WEBINAR: Customer Service Tune-Up

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by Insurance Institute of Nova Scotia
October 21, 2021
Online webinar

1:00 – 3:15 p.m. Atlantic

Jo Anne Mitchell, CIP
Effective Training & Communications Plus

Did you know that it takes 3 years to break even on each new policy written by your office? It’s true! Insurance customers are not only interested in the policies you offer, they demand a positive customer experience.

Customer retention is the lifeblood of an insurance agency or brokerage, so each person, from the receptionist to the CEO, and everyone in between, must strive to provide a superior customer experience for each and every client, each and every day.

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