CICMACIAA ONTARIO CHAPTER’S 46TH ANNUAL JOINT CONFERENCE, FEBRUARY 5, 2013

The CICMA/CIAA Ontario Chapter’s 46th Annual Joint Conference was held on Feb. 5, 2013 at the Metro Toronto Convention Centre. The theme of the conference was ‘Can We Talk? Customer Service: the Good, the Bad and the Ugly’. Guest speakers were Brian Maltman, executive director, General Insurance OmbudService; Stephen Scullion, director professional development, Crawford & Company (Canada) Inc.; and keynote speakers Carl Van, president and CEO, International Insurance Institute, Inc.