Canadian Underwriter

Topic Trusted Advisor

Gathering the data for underwriting a risk.
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Where have all the good underwriters gone?

May 12, 2022 by Gloria Cilliers

For years, insurers have poached commercial underwriters from one another amid M&A activity, an aging population and hard/soft markets. But that’s left the industry with less seasoned talent and slower investment in acquisition, training and retention. “Suddenly, more so than

Woman looking at horizon through binoculars.
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4 insurance industry trends to watch

May 11, 2022 by Tara Kelly

In this third calendar year marked by the pandemic, emerging trends in data collection and security require insurance policy offerings to keep pace with client needs. We can count on innovation and technology to keep reshaping the insurance sector in

Gavel representing court decision.
News AdjustersB.C.ClaimsClaims ProfessionalsCommercialInsurersLegalLiabilityPropertyTrusted Advisor

3 lessons about brokers’ obligations to insureds

May 6, 2022 by Harmon C. Hayden

A broker has an obligation to help clients understand policy specifics and avoid coverage gaps, and it’s not necessarily going to save them if the client hasn’t reviewed the policy, the British Columbia Court of Appeal found recently in Alvaro

News BrokersTrusted Advisor

Brokers must close perceived value gap

November 22, 2021 by Jeff Buckstein

Respondents to Canadian Underwriter’s Trusted Advisor 2021 survey sent a clear message to brokers: many, they believe, should improve their service. Rating on a scale of zero to ten under the category Net Promoter Score (NPS), the likelihood they would

News BrokersTechnologyTrusted Advisor

Digital growth demands new broker skill and training

November 15, 2021 by Jeff Buckstein

The ongoing digital revolution, accelerated by the COVID-19 pandemic, will continue to have a major impact on the way brokers provide services. Canadian Underwriter’s Trusted Advisor 2021 survey found 80% of business clients and 73% of personal clients said online

News BrokersTechnologyTrusted Advisor

Brokers adapting to pandemic, hard market adversity

November 8, 2021 by Jeff Buckstein

Brokers have adapted well to the unprecedented challenges posed by the worst global pandemic in more than a century, on top of a hard insurance market, according to the Trusted Advisor 2021 survey by Canadian Underwriter. Brokers are “a very

News BrokersTrusted Advisor

Hard market conditions tough on client-broker perceptions

November 1, 2021 by Jeff Buckstein

Hard markets are not only tough on the entire insurance industry, they can also disrupt the way brokers are perceived by their clients. Canadian Underwriter’s Trusted Advisor 2021 survey contained several responses that revealed low levels of satisfaction and the

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Trusted Advisor survey calls for more proactive broker contact

October 5, 2021 by Jeff Buckstein

Brokers need to be more proactive in reaching out to their business and consumer clients, according to the Canadian Underwriter Trusted Advisor 2021 survey. Only 36% of business respondents — and a considerably smaller proportion of consumers (26%) — said

point of sale transaction
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How will brokers fit into new online distribution models?

August 30, 2021 by Jason Contant

Editor’s Note: This story has been updated to include feedback from the Insurance Corporation of British Columbia.   Brokers will need to determine where they fit in as more consumers move to online and point-of-sale transactions, said Sarah Thompson, chief

News BrokersTechnologyTrusted Advisor

How P&C can keep human connections within digital insurance

August 20, 2021 by Canadian Underwriter Staff

While the COVID-19 pandemic has accelerated P&C’s digitization investments, the need for human connection within digital insurance should not be overlooked, a digital identity firm says. “As the insurance industry accelerates its pace towards digitization, we must keep in mind

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P&C industry must better engage those who are “kicking the tires” on a purchase: exec

May 18, 2021 by David Gambrill

Digital has made it easier for Canada’s property and casualty insurance industry to serve customers who wish to purchase a fairly straightforward insurance product, but more emphasis needs to be placed on converting customers who are kicking the tires on

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The Number 1 challenge facing Canada’s broker channel

May 11, 2021 by David Gambrill

Out of all the challenges facing the broker channel right now, the hard market is the biggest one of them of all, according Canadian Underwriter‘s 2021 National Broker Survey. Seventy-four per cent of Canadian P&C insurance brokers who responded to