Ken Dusenbury Joins DSB Claims as VP New role will help Canada’s premier claims adjusting firm to reach the next level

DSB Claims is pleased to announce that Ken Dusenbury has joined its team as the Vice President of Strategy, Programs and Claims Experience.

Headquartered in Brampton, DSB Claims now has 10 offices located throughout the greater Toronto and Ontario areas. DSB Claims is known for its 100% satisfaction guarantee and for setting a new standard in claimant satisfaction, leading to high customer retention rates for insurers.

“Our focus on service has been the driving force behind our success,” says DSB President, Dara Banga. “This new role will ensure that we continue to execute our premier standard of service as we expand to the next level.”

With decades of experience in claims, Dusenbury brings a positive energy and a high level of integrity to the company. He is especially adept at developing strategies and tactics, growing relationships, managing key accounts, building trust and helping companies sustain their brand during the claim process.

Dusenbury was drawn to DSB Claims because he appreciates the way the company treats its clients and their insureds. As he says, “We want insurance brokers, insurance carriers, municipalities and business owners to see us as a trusted brand partner to help them resolve claims.”

Like all DSB’s carefully-selected team members, Dusenbury understands and embraces the “people” side of claims adjusting. “A claim is chaos for policyholders. They look to their insurance brokers and insurance companies for relief and guidance. DSB delivers accurate, empathetic claim management services to mitigate the impact and restore clients as quickly as possible,” he says.

About DSB Claims

Founded in 2012, DSB Claims has quickly become known as Canada’s premier independent claims adjusting firm. While DSB Claims welcomes claims assignments of all types, sizes and complexity, the firm specializes in commercial and residential property claims; high value homeowner claims for primary and secondary residences; municipality claims; title insurance claims; construction claims; and commercial general liability claims.

DSB Claims serves insurers, brokers, self-insured organizations and municipalities. It also partners with insurance agencies and brokerages to provide after-hour claim response service and initial claims assessments.

To learn more about DSB Claims, visit http://dsbclaims.com or call 416-400-8933.

 

CONTACT

Dara Banga, FCIP, CFEI, DSB Claims President & Chief Adjusting Officer

dara.banga@dsbclaims.com   –   416-400-8933