Segment
Brokers
Special e-Delivery
February 1, 2011 Martin Ouellet, Applied Systems Canada Inc.Services are now available providing legally admissible proof that your email has been received and your clients’ information is protected.
Transparent Billing
February 1, 2011 Ingrid Himmelman, FirstOnSite RestorationNew, proprietary technology has enabled transparent billing for work undertaken on large, complex commercial losses.
The Future of Gateways
February 1, 2011 Craig HarrisPortal technology has come a long way since its introduction in the early 21st Century. But while portals may now be faster and more user-friendly, the proliferation of them is causing headaches for brokers: it’s disruptive to deal with various portals as part of their workflow. Will there ever be a better gateway between brokers and carriers? And will this happen before consumer interaction is added into the mix?
Data Migration
February 1, 2011 Debbie Olsen, vice president, iter8 Inc.A risk management approach to data conversion can provide useful insights into both planning and resourcing conversion tasks.
Full-Serve, Self-Serve
February 1, 2011 Scott Andrew, president, CEO, Custom Software Solutions Inc.Over the past few years, people have been talking about the need for brokers to embrace the “new” social media. Facebook, Twitter and LinkedIn are rapidly growing services, and we will find a need for them in our industry. But…
Putting the ‘Flow’ Back Into Workflow
February 1, 2011 Pat Durepos, president, Keal Technology, and Peter Silk, senior vice president, business processes,The unique complexities of commercial insurance can make daily workflows incredibly challenging, highlighting the importance of broker management system (BMS) and insurance company integrations.
Should I Stay or Should I Go Now?
February 1, 2011 Shannon Major, marketing and communications manager, Keal TechnologyA BMS touches all departments of the brokerage. Thus, if a change to another system is being contemplated, many questions should be considered.
SEMCI: The alternative to herding cats
February 1, 2011 Karl Greenlaw, president, CEO, Brovada Technologies Inc.It is imperative for carriers, brokers and vendors to work towards a ‘critical mass’ adoption of solutions enabling SEMCI workflows.
Commercial Data Exchange
February 1, 2011 Steve Pieroway, vice president, marketing and client services, Policy Works Inc.In the future, commercial insurers will increasingly be moving towards the ideal of a no-touch, straight-through data exchange with brokers.
B.C. Insurance Council announces new rule for placing coverage with unauthorized insurers
January 31, 2011 by Canadian UnderwriterA new rule outlining procedures that B.C. brokers must follow when placing coverage with an unauthorized insurer will take effect on Feb. 28, 2011. Section 76(1)(c) of the Financial Institutions Act in British Columbia provides a limited exemption from the…
Minor Injury Caps
January 31, 2011 byEarly cases offer some guidance as to when a claim will fall within the cap in Nova Scotia, Alberta, New Brunswick and Prince Edward Island.
Coping With Catastrophes: Preparing a response
January 31, 2011 byA catastrophe is an opportunity for adjusters and insurers to outdo themselves and provide outstanding claims service. In this issue, we look at when and how catastrophe response services are set up. Defining catastrophe A catastrophe is a sudden disaster…