Canadian Underwriter

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Brokers must close perceived value gap

November 22, 2021 Jeff Buckstein

Respondents to Canadian Underwriter’s Trusted Advisor 2021 survey sent a clear message to brokers: many, they believe, should improve their service. Rating on a scale of zero to ten under the category Net Promoter Score (NPS), the likelihood they would

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Digital growth demands new broker skill and training

November 15, 2021 Jeff Buckstein

The ongoing digital revolution, accelerated by the COVID-19 pandemic, will continue to have a major impact on the way brokers provide services. Canadian Underwriter’s Trusted Advisor 2021 survey found 80% of business clients and 73% of personal clients said online

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Brokers adapting to pandemic, hard market adversity

November 8, 2021 Jeff Buckstein

Brokers have adapted well to the unprecedented challenges posed by the worst global pandemic in more than a century, on top of a hard insurance market, according to the Trusted Advisor 2021 survey by Canadian Underwriter. Brokers are “a very

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Hard market conditions tough on client-broker perceptions

November 1, 2021 Jeff Buckstein

Hard markets are not only tough on the entire insurance industry, they can also disrupt the way brokers are perceived by their clients. Canadian Underwriter’s Trusted Advisor 2021 survey contained several responses that revealed low levels of satisfaction and the

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Survey shows brokers need to improve claims management services

October 26, 2021 Jeff Buckstein

Brokers dealing with claims management should explore ways to hone their client skills in several categories, say business respondents to Canadian Underwriter’s Trusted Advisor 2021 survey. Only 36% of respondents – commercial clients of the brokers – said they were

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Digital service expansion a delicate balancing act

October 19, 2021 Jeff Buckstein

Successful brokers must balance surging demand for online digital services with a clear recognition that clients want to maintain a strong human connection. “If you force all your clients to go to in-person and on-phone service, you are cutting out

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Digital service brokerage options on verge of major expansion

October 12, 2021 Jeff Buckstein

The digital revolution is expected to spread more rapidly and deeply into the insurance industry over the next few years, despite relatively modest demand from customers to date. “Brokers should be putting digital strategy as part of their overall business

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Trusted Advisor survey calls for more proactive broker contact

October 5, 2021 Jeff Buckstein

Brokers need to be more proactive in reaching out to their business and consumer clients, according to the Canadian Underwriter Trusted Advisor 2021 survey. Only 36% of business respondents — and a considerably smaller proportion of consumers (26%) — said