Moving from career professional into the role of management is an exciting step in one’s career. As you make that shift, your role and the skills needed to be effective will change. The transition into management requires changes in the way you:

• Present yourself
• Interact with your team
• Work and organize your day
• Make decisions
• Are measured and evaluated

Come and learn more about your Leadership style and its impact on your team; the Performance Management Life Cycle; Delegation; Conflict Management; and Motivation. You will leave the course equipped with the core skills of management.

• How to get started on the right path and have a smooth transition
• Your natural leadership style and how it affects everyone around you
• How to profile the personal characteristics and needs of each team member
• How to develop solid relationships built on trust and achieve results through others
• Manage performance by establishing SMART goals, tracking progress, delegating effectively, helping others develop their skills
• How to plan, prepare for and conduct effective performance appraisal meetings
• How to recognize conflict styles and interpersonal needs in conflict situations
• Techniques for creating a highly motivated / engaged team

• Differentiating between management and leadership
• The changes needed to successfully transition from individual contributor to manager
• Why some new managers struggle / fail
• Common mistakes to avoid

LEADERSHIP STYLES

• Your style preference—its strengths and limitations
• The priorities that drive your management style
• Recognizing others’ style preferences
• Challenges you may encounter and how to adapt and adjust to maximize your effectiveness with each member of your team

PERFORMANCE MANAGEMENT

• Creating SMART Goals
• Ways to track and monitor performance without micromanaging
• Writing effective performance reviews
• Factors that affect the delivery of the performance review
• Providing constructive feedback
• Reasons staff do not perform to expectations

DELEGATION

• Benefits of delegation
• Reasons why managers do not delegate
• Discerning what to delegate and to whom
• Your directing and delegating style, its strengths and challenges

INTERPERSONAL CONFLICT

• Assessing your preferred conflict-handling styles
• Appropriate uses for each mode
• The skills each mode requires you to use
• Impacts of under and over usage of each mode

MOTIVATION / ENGAGEMENT

• The environment you create based on your leadership style
• Motivating team members of various styles
• Difference between extrinsic motivators and intrinsic rewards
• Creating the type of environment that best motivates your team
• Identify generational motivators

• Gain a deeper understanding of your role as a manager
• and what it takes to lead
• Recognize how to best adapt your style to meet the
• unique needs of each of your direct reports
• Master the basics of performance management, ,delegation, communication and motivation as you evolve into an effective leader