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Brokers continue to regard face-to-face contact with customers as critical, especially in the wake of competition from direct writers. But it remains to be seen how technology can and will be employed to preserve those critical connections and...
By Greg Meckbach, Associate Editor
Plus ça change
There is no more common theme in the business press than the need for corporations to respond to the challenges brought on by the accelerating pace of change - change, in large part, driven by technology innovation. The scope and scale of this...
By Alister Campbell
Both Sides Now
Over the past two decades, Canadian companies have increasingly engaged in international commercial activity, expanding their operations globally thanks to fewer trade barriers and advances in communication technology and transportation...
By Gary Hirst
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