Topic
Technology
OSFI provides guidance on reporting cyber incidents
February 12, 2019 by Jason ContantMonths after Canada’s mandatory data breach notification law came into effect on Nov. 1, 2018, the Office of the Superintendent of Financial Institutions (OSFI) is now providing guidance on when to report cyber incidents to the financial regulator. In an…
How your brokerage might benefit from partnering with an innovation hub
February 11, 2019 by Jason ContantA brokerage in Nova Scotia has partnered with an innovation hub in Atlantic Canada to “up its game” in the digital space. AA Munro Insurance, which has more than 20 locations in Nova Scotia, has partnered with Volta Labs. This…
The Future of Cyber Sales
February 4, 2019 Vishal Kundi, CEO and Co-Founder, Boxx InsuranceTop 3 ways cyber insurance will come of age over the next six years
One way of devaluing cyber attacks
February 1, 2019 by Jason ContantFinancial institutions looking to verify online users should use “security layers” to help devalue attacks to extract data from legitimate consumers, a Vancouver-based security company recommends. For insurers and banks, security layers with behavioural analytics and passive biometrics can allow…
Why the human touch is sometimes bad for claims
January 30, 2019 by Jason ContantThe claims industry in Canada has to be wary about complicating the claims process by putting a “human process” in place where one is not needed, speakers said last week at the Ontario Insurance Adjusters Association’s 2019 Claims Conference in…
What adjusters can learn from technology disruptors
January 29, 2019 by Greg MeckbachAdjusters who want to improve service for claimants could take a few pointers from companies outside the insurance industry. “When I look at customers today, their entire experience of how they want to be dealt with has been shaped outside…
How you can scale your expertise through social media
January 25, 2019 by Jason ContantBrokers may not want to invest heavily in social media, but a lot of opportunity exists at little to no cost. “It’s always a question of how do you scale your expertise; by using social media, you can just reach…
How to make money during an unprofitable market
January 24, 2019 by David GambrillAs market conditions start to become more challenging in personal home, auto and commercial property lines, how can carriers and brokerages maintain a healthy, profitable book of business? “To me, there are three possible strategies,” says Greg McCutcheon, president of…
Would you buy insurance from your own website?
January 22, 2019 by Jason ContantBefore jumping right into buying a piece of technology, brokers should first think about mapping out the customer journey, suggests the CEO of a company that helps brokers with automation. “Diving right into the software isn’t always the best because…
How Intact is promoting Big Data and actuarial training
January 21, 2019 by Jason ContantCanada’s largest insurer has teamed up with a Quebec university to establish two new chairs in artificial intelligence (AI) and actuarial science. Intact Financial Corporation and Université Laval announced Friday: The Natural Sciences and Engineering Research Council (NSERC)/Intact Financial Corporation…
How weak insurance sector growth puts technology in the spotlight
January 17, 2019 by Jason ContantExpected weak insurance sector growth in the near-term is fueling the need for efficiency gains through technology and innovation, Ernst & Young Canada said recently. The EY Insurance Outlook 2019 reveals that insurance sector growth is expected to remain weak…
Do brokers receive enough tech training?
January 17, 2019 by Jason ContantAre brokers in Canada properly trained to use new technology? “It seems there is an under-investment in the human resources component of new technology,” said Jeff McCann, CEO of Digital MGA Marketplace Ltd., a Vancouver-based company that helps brokers with…