Crawford & Co. realigns Ontario branch system

Crawford & Company (Canada) Inc. has realigned its Ontario branch network and made a number of appointments to support this modified structure.

The claims adjuster has grouped its Ontario branches into hubs based on geographic proximity and service reach, according to an announcement released by the company. These newly established service hubs consist of two in the Greater Toronto Area (GTA) divided into the northern and western region as well as West Ontario. These all serve as the central location for the surrounding branches.

Mary Charman will take on the role of manager for the North GTA branch hub, which includes branches in Newmarket, Barrie, Orangeville and Huntsville. Charman has spent 22 years with Crawford and holds executive positions with both the Canadian Independent Adjusters Association and the Ontario Independent Adjusters Association.

From the archives: Claims Conversation

Kelly Stevens will manage the West GTA hub, which encompasses branches in Mississauga, Hamilton, and St. Catharines. She has been
with Crawford since 2007 and has been branch manager of the company’s former Toronto West operation since 2015.

Spencer Bailey will take on the role of assistant branch manager for the West GTA hub. He has more than two decades of experience working in all aspects of the claim administration process.

Mike McLeod leads the West Ontario hub, which covers branch locations in Kitchener, Waterloo, Brantford, London and Windsor. McLeod joined Crawford in 1998.

Keith Marentette will be assisting McLeod by acting as managing professional for the West Ontario. Marentette began his insurance career in 1975 and has held managerial positions in both British Columbia and Ontario.

Crawford’s updated branch directory can be found on the company’s website.

This story was originally published by Canadian Insurance Top Broker.