Get to know your CIAA Executive – Ontario Region

Teresa Mitchell FCIP, CRM, FCLA, FCIAA, FIFAA
Teresa Mitchell is our current Ontario Region President.  She is a Senior General Adjuster of the Global Technical Services division of Crawford & Company (Canada) Inc. Having been in the industry for 28 years she is currently an all lines adjuster specializing in medical malpractice claims. As the President she convenes and runs the executive meetings, participates in industry functions to promote and raise awareness of the CIAA; address inquiries and concerns of CIAA members; liaise with other industry associations to bring information to our members and participates on the CIAA National Executive.  She has been involved with the executive for 20 years and has held various positions. Teri can be reached at Crawford & Company at 705-728-5597 or by email at Teresa.Mitchell@crawco.ca  

Dorothy Lowry, FCIP
Dorothy Lowry works for Crawford & Company (Canada) Inc. and holds the position of the 1st Vice President and current Treasurer on the Executive.  With 37 years of experience in the industry she is an all lines licensed adjuster and handles a variety of claims with the majority focused on casualty losses. In the absence of the President, as the 1st Vice President she is responsible for chairing executive meetings, attend industry functions and liaise with other industry associations. As the Treasurer she has custody of the funds and securities for the Region and is responsible for keeping accurate accounts
of receipts & disbursements in books belonging to the Regional Committee. She has been on the Executive for 9 years and previously the Chair of the Convention Committee. Dorothy can be reached by phone at 705-728-5597 or by email at Dorothy.lowry@crawco.ca  

Maria Joshua, BA, FCIP, CRM
Maria Joshua is a Supervisor at Sedgwick Claims Management Services Canada and is the 2nd Vice President as well the Insurance Institute Chair on the Executive. She has been in the industry for 28 years and on the Executive for 4 years and has previously held the position of the Membership Chair.  At Sedgwick she is responsible for managing a team of adjusters working on behalf of a National Retail Client.  As the 2nd Vice President Maria shall act as the President’s representative at Executive meetings and industry functions in the absence of the President and 1st Vice President. As the Insurance Institute Chair she acts as a liaison between the Insurance Institute and the CIAA to keep both organizations appraised of new developments and addresses concerns raised by stakeholders. Maria can be reached by phone at 416-695-5105 or by email at maria.joshua@sedgwickcms.ca

Georgiana Chen, CIP
Georgiana Chen is the Director of Marketing at ProFormance Group, the Secretary and the Editorial Chair on the Executive.  As the Director of Marketing Georgiana is responsible for directing overall marketing and strategic planning programs for both ProFormance Adjusting Solutions and ProFormance Specialty Claims.  She has been in the industry for 19 years and on the executive for 2 years. As the Secretary, she is responsible for keeping proper records and minutes of the votes and minutes of the Executive Committee meetings. As the Editorial Chair she is responsible for the acquisition of suitable editorial for the Association’s magazine. Georgiana also holds the Membership Chair position on the National Executive of the CIAA.  Georgiana can be reached by phone at 905-420-3111 or by email at gchen@proadjusting.ca  

Richard Swierczynski, BA, CIP
Richard Swierczynski is the President of AZ Claims Services Inc. specializing in the handling of complex motor truck cargo losses and any claims relating to the transportation industry. He is the Executive’s current Past President and is responsible for addressing any disciplinary issues and is also a member on the CIAA/CICMA Joint Conference planning committee.  He has been in the industry for 21 years and 13 years on the Executive. Richard can be reached by phone at 905-825-0027 or by email at richard@azclaims.ca

Carolyn Tweedie, BA, CIP
Carolyn Tweedie works for Granite Claims Solutions as a Senior Accident Benefits Adjuster. She has 18 years of experience in the industry and is currently an all lines licensed adjuster specializing in Accident Benefits and Bodily Injury Auto claims in the London, Ontario Branch. She is the Southwestern Ontario Director and is responsible for the monitoring of claims activity within the southwestern region and to promote the Association to its members within that region.  She has been on
the Executive for 2 years. Carolyn can be reached at Granite Claims Solution at 519-858-8888 or by email at Carolyn.tweedie@graniteclaims.com  

David K. Marshall
David Marshall works for Crawford & Company (Canada) Inc. and is presently the Branch Manager of the Sault Ste. Marie office and a member of the Global Technical Service Division. He is responsible for managing the branch and is also an all lines licensed General Adjuster.  He is the Northern Director and is responsible for the monitoring of claims activity within the northern region as well as promoting the Association to its members within that region. He has been in the industry for over 36 years and on the Executive for over 5 years. David can be reached by phone at 705-942-1300 or by email at david.marshall@crawco.ca

Niki McConnell, BA (Hons), CIP, CRM
Niki McConnell is a Senior Adjuster at ProFormance Group handling a variety of claims including accident benefits and bodily injury claims along with specializing in the handling of mediations and has been in the industry for 14 years. This is Niki’s 2nd year on the Executive and is currently the Central Region Director and the Sick & Vigil Chair. As the Central Region Director she is responsible for the monitoring of claims activity within the central region as well as promoting the Association to its members within that region. As the Sick & Vigil Chair she sends cards to members on behalf of the Association acknowledging various events such as retirement, illnesses, death etc. Niki can be reached by phone at 905-238-2735 or by email at nmcconnell@proadjusting.ca

David Cernak
David Cernak, President and Operations Manager of PCA Adjusters is the Eastern Region Director on the Executive. As President of PCA Adjusters, he works with his team of adjusters in the company’s multiple branch locations throughout the Eastern Region of Ontario. As the Eastern Region Director he is responsible for the monitoring of claims activity within the eastern region as well as promoting the Association to its members within that region. He has been in the industry for 33 years and 3 years on the Executive. David can be reached by phone at 613-726-9556 or by email at davidc@pca-adj.com

Kelly Stevens, Hons BA, CIP
Kelly Stevens works for Crawford & Company (Canada) Inc. and is the Education Chair on the Executive. She has been in the industry for  18 years and is an Assistant Branch Manager involved with business development and is responsible for managing a team of adjusters specializing in Accident Benefit and Bodily Injury claims. As the Education Chair she organizes an annual Spring Educational seminar for our members and has been on the Executive for 4 years. Kelly can be reached by phone at 905-206-5414 or by email at Kelly.stevens@crawco.ca

Matt J. Allan, CIP, CRM
Matt Allan is the National Manager of Corporate Training at Granite Claims Solutions and the Ontario Conference Chair.  At Granite, Matt is responsible for developing & delivering training and education materials to both internal and external clients. As the Conference Chair, Matt is responsible for organizing the
Ontario region’s Annual General Meeting weekend retreat. He’s been in the industry for 19 years and new to the Executive.  Matt can be reached by phone at 905-740-0048 or by email at matt.allan@graniteclaims.com

Trevor Cortese
Trevor Cortese is the president of TC Insurance Adjusters Ltd.  managing a team of 7 staff and is involved with the handling of claims in all lines. He has been in the industry for 22 years and is new to the Executive holding the position of the Membership Chair.  As the Membership Chair, Trevor is responsible for reviewing all incoming membership applications to ensure good standing with FSCO and makes recommendations to the Executive on such applications. Trevor can be reached by phone by 519-663-0700 or by email at tc@tcia.ca