Message from the President

As I pen this message the Christmas Season is just coming into full swing; however, by the time it is published all the festivities will have come and gone and many claims professionals from across Canada will be assembling at the CICMA/CIAA Ontario Chapters’ 48th Annual Joint Conference. Related meetings occur throughout the year in several regions across the country and have fittingly gained industry-wide recognition as “must attend” events, reinforcing the importance of “united and committed leadership through education, professionalism and communication.” I look forward to attending many of these events during my term as President and I commend the CIAA and CICMA members for their collaborative efforts in providing these forums to address and educate us on current and timely issues affecting our industry.

Achieving the goals and objectives of the association requires ongoing review in order to continually be value-added to you, our members. We have drawn on the expertise and experience of our Executive to refine our strategic action plan, charting our path over the next three years and beyond. By aligning our internal committee structure with strategic functional groups, our efforts will be consolidated with a strong focus on strengthening membership, representing your professional interests to Government and Industry while continuing to provide direct access to the resources and opportunities to perform well under the complex pressures Independent Adjusters face every day.

The claims profession requires constant attention to detail, a practice necessitating continuous professional development. Access to current and relevant publications, bulletins, research, seminars and conferences keeps CIAA members up to date on the latest trends, challenges and issues. CIAA’s website also offers members a vast resource.

Members advance their careers through an array of quality educational opportunities. From our online education program with a full stream of quality “claims” specific training at basic, intermediate and advanced levels to our accreditation programs leading to the CLA, FCLA and FCIAA designations, all enhancing the professionalism of CIAA Members.

Significant savings are offered through our group benefit programs. With the increasing rise in cyber-attacks, CIAA’s Professional Liability Insurance program is being extended to include Cyber/Privacy breach coverage via endorsement. As well, members have let us know of the value they have found through our Group Home and Auto Insurance program.

Rest assured, your Executive is working diligently in all areas to the continued benefit of all members. Stay tuned for exciting progress updates!

I wish all our industry partners the best for a collective, healthy and prosperous new year!