Canadian Underwriter

Executive Outlook 2021: Raymond Chun, TD Insurance

December 18, 2020   by David Gambrill

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Raymond Chun, President, CEO, TD Insurance

The world around us continues to change and we’re all feeling the ongoing impact of COVID-19. Throughout the pandemic, we have demonstrated that we can adapt quickly to execute with speed and deliver for our customers — even in the face of a global health crisis.

We’re incredibly proud of the relief measures we have delivered to support our customers across Canada when they needed us the most. Payment deferrals and premium adjustments helped alleviate some of the financial burden many have felt. To keep customers, colleagues and communities safe, we adapted quickly to a new virtual environment while all 20 of our Auto Centres remained open so our frontline colleagues could continue to do the essential work needed to support our customers.

The stay-at-home economy of 2020 has also shown us that customer demand for direct online insurance purchasing is no longer a convenience but a necessity. As we move on from the initial pandemic response, TD Insurance’s long-term strategy includes our ability to adapt to an evolving and uncertain economic environment while adjusting our approach to meet shifting customer behaviour.

The insurance industry has demonstrated its adaptability and flexibility in the face of change — historically and throughout the COVID-19 pandemic. Digitizing insurance is a clear opportunity for the industry. We must keep up with customers’ digital expectations, take advantage of technological advances that drive self-serve capabilities, and bring the customer experience into the 21st century.

It’s important for us to stay ahead of the pace of change. We continue to make strategic investments in our digital self-serve capabilities, artificial intelligence, and use of advanced analytics to build creative products and new services that deliver on our customer-centric philosophy. These innovations will help us create personalized experiences and forge deeper connections that our customers have come to expect, while delivering on the unmet demand for simple and fast digital insurance services.

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5 Comments » for Executive Outlook 2021: Raymond Chun, TD Insurance
  1. Bhaiya Sondawle says:

    Very dynamic, inspiring and caring leadership with customer centeic approach.

  2. Akshay Bissoon says:

    I do believe there needs to be huge change in the insurance industry but haven’t seen much of flexibility by insurers or brokers to embrace new business models for long run. The changes of remote work have been imposed by Covid and according to me almost everyone is waiting to get back to “normal” by Q3-2021.

  3. Abdi says:

    This how you treat client I was baying my insurance monthly 4 years 18 of every month they show up my bank June 26 $ 4800.36 unsuccessful talk to costumer service they said that was mistake for their side and apologize June30 they come back whith $4800.36 bill and collect my mortgage & other bill’s money

  4. Gaurav Manocha says:

    I always pay my premiums on time. Why are my calls never answered? No follow-ups. The customer service has gone very very BAD over last few months. Why is that?

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