ICBC investigates vehicles sold from its training facility

The Insurance Corporation of British Columbia (ICBC) has launched an investigation into the sale of all vehicles repaired at the company’s research facility in Burnaby over the last 10 years.
The investigation focuses on whether the previous damage history of vehicles repaired and sold from ICBC’s Material Damage Research and Training (MDR&T) facility were properly documented and disclosed to customers, the company reports in a release. The investigation will also look at employee conduct in the course of these transactions.
Approximately 20 vehicles are repaired at the Burnaby facility in a typical year, which employs 12 ICBC staff.
The company estimates that there is a maximum of 174 vehicles where the repairs may not have been properly documented and disclosed. ICBC is in the process of contacting the owners of these vehicles, the company notes.
“ICBC has no reason to believe that any of these vehicles are unsafe or that there are any issues with the quality of the repairs,” the company explains in a release. “To provide full assurance to our customers, ICBC will have these vehicles inspected.”
ICBC has temporarily shut down its MDR&T facility to permit a thorough investigation. The company is working to conclude the investigation in a comprehensive, yet expeditious manner, it notes in the release.
Because the investigation is currently underway, further details are unavailable at this time, but when the investigation is complete, the company will disclose the outcome.