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Insurer launches new Cyber Alert app


November 14, 2017   by Canadian Underwriter


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Chubb announced on Tuesday the launch of its Cyber Alert mobile app, designed to offer Canadian and U.S. commercial cyber customers “rapid incident response options and resources in the event of a cyber incident.”

The Cyber Alert app provides policyholders with access to a live cyber response specialist, Chubb said in a press release. Once reported, an incident response coach is engaged to investigate the impact of the event, manage any legal or regulatory concerns, and engage the use of additional incident response services as needed. The app, which supports iOS and Android, can be used by a single individual or integrated into larger corporate incident response plans.

Customers can also build a profile in advance so valuable time is not spent searching for an insurance policy or claim report information following an incident, Chubb said, adding that “this feature is particularly beneficial when a computer or network is inaccessible.” Besides 24/7 incident reporting via phone, web or mobile device, the app allows the ability to provide photographs via a mobile phone camera.

“The first few hours and days following a cyber incident are the most critical,” said Anthony Dolce, vice president and cyber claims lead with Chubb. “Being ready to respond and immediately engaging your incident response team can make all the difference in mitigating losses associated with a cyber incident. For example, given the significant uptick in ransomware incidents, enabling our customers to use their mobile device to take a photo of the ransomware demand and coordinate their incident response without using their computer or network truly differentiates this solution.”

Each Chubb cyber policy further includes access to Chubb’s cyber incident response team, which is comprised of a group of independent third-party service providers who have the capabilities and experience to help all sized organizations respond to cyber incidents.