Intact opens service centre in Montreal, fourth Canadian location

Intact Financial Corporation (IFC) announced on Monday that it has opened a service centre in Montreal, the insurer’s fourth such centre.

Intact Insurance and belairdirect customers in Montreal can now experience a “simpler, faster and more convenient auto claims process,” IFC said in a press release. The service centre is the fourth in Canada. The first opened in Calgary last year, followed by Ottawa and Toronto.

IFC explained in the release that once at the Intact Service Centre, the customer is able to drop off the damaged vehicle and leave in a rental vehicle, while Intact Insurance or belairdirect makes arrangements to get the vehicle appraised, repaired and cleaned. The drop-off process takes approximately 30 minutes. As soon as the vehicle is fixed, the customer picks it up and returns the rental vehicle. There is no need to wait for a repair date, go to a repair shop or arrange a rental car, IFC added.

“We know accidents are stressful events,” France St-Louis, deputy senior vice president of claims (Quebec) with Intact Insurance, said in the release. “With the Intact Service Centres, we want to reduce that stress by simplifying the repair and claims process, so customers can get back on track as soon as possible.”

Over 5,000 customers have been served since the launch of the first Intact Service Centre, IFC noted.

“So far, we have received great feedback from our customers in Ontario and Alberta,” St-Louis said. “Thanks to this innovative one-stop Service Centre model, we are improving the customer experience, streamlining our processes and enhancing repair quality.”

IFC is the largest provider of property and casualty insurance in Canada, with more than $8 billion in annual premiums. Supported by over 12,000 employees, the company insurers more than five million individuals and businesses through its insurance subsidiaries and is the largest private sector provider of P&C insurance in British Columbia, Alberta, Ontario, Québec, Nova Scotia and Newfoundland & Labrador. The company distributes insurance under the Intact Insurance brand through a wide network of brokers, including its wholly owned subsidiary, BrokerLink, and directly to consumers through belairdirect.