Canadian Underwriter

Kanetix Ltd. partners with ClientDesk to help insurance industry engage with customers digitally

April 25, 2016   by Canadian Underwriter

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Kanetix Ltd. has partnered with ClientDesk Inc. to offer a new insurance solution to insurance providers, intermediaries and their customers – a mobile self-service technology for policyholders that allows insurance providers to connect with their clients via a mobile app.

“The biggest benefit of our partnership with ClientDesk is having over 16 years of business and technology experience in the insurance category,” Andrew Lo, chief operating officer with Kanetix, told Canadian Underwriter. “We use our expertise to implement the technology to ensure it is highly secure and robust for the insurance industry and their customers. On the business side, we are able to leverage our existing relationships to promote ClientDesk – a service that is incredibly valuable to insurance professionals.” Also, as a mentor, Lo helps evolve product development to meet the needs of the industry from a technology and marketing perspective.

iStock_000073471473_SmallToronto-based Kanetix is the exclusive technology partner for the ClientDesk platform, providing their years of expertise in hosting and implementation services within the insurance industry to add value to the offering, Kanetix said in a press release on Monday. Launched in 1999, Kanetix was Canada’s first online insurance marketplace and today provides more than one million quotes per year to consumers looking for insurance, as well as comparisons for mortgage rates and credit cards.

A startup incubated at Ryerson University’s DMZ in Toronto, ClientDesk is a cloud-based solution that helps brokerages, broker-based insurers and direct writers digitize their client experience and internal operations using web and mobile technologies. The platform is built on three core modules: policyholder engagement, mobile self-serve and claims management.

“Innovative business solutions are needed in insurance,” said Randy Carroll, chief strategy officer with ClientDesk, in the release. “Policyholders want an experience that is consistent with how they interact with other services and industries.”

Lo said that as a business strategy advisor at Ryerson’s DMZ, “I’ve been able to see the evolution of this platform from the beginning. ClientDesk is enabling the insurance industry to engage with their clients on their mobile devices, something that Kanetix is pleased to be apart of.”

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