Senior appointments announced at Crawford & Company (Canada)

CORRECTION: Canadian Underwriter incorrectly identified Pat Van Bakel as the company’s CEO in the original version of this story. Pat Van Bakel is the company’s chief operating officer. The error is corrected below and Canadian Underwriter apologizes for the error. 

Crawford & Company (Canada) Inc. has announced the promotion of three current officers in a move that will capitalize on “their many years of valuable experience and knowledge,” says John Sharoun, chief executive officer of the company.

James Eso is the new senior vice president of property and casualty. With a background that includes accounting and commercial property construction project management, Eso last served as vice president of property and casualty.

Greg Smith has been promoted to senior vice president of key account management. His expertise includes executive relationship management, operational performance, contract compliance and customer service delivery for the company’s national programs.

Heather Matthews has been named senior vice president of the National Claims Management Center (NCMC). Having started at Crawford as an adjuster, Matthews has worked in sales, where she specialized in the risk management and U.S. markets, and in the healthcare division.

Eso and Smith will report to company COO Pat Van Bakel, while Matthews will report to Stephen Anderson, senior vice president of corporate markets and administration.