What’s New: In Brief (December 21, 2009)

Cunningham Lindsey has launched Cunningham Lindsey Research Services (CLRS).
CLRS provides intelligence gathering, special investigations and surveillance services to assist in the adjudication of insurance claims.
“From researching background information and verifying details, to gathering video surveillance and conducting interviews, the services provided by this in-house unit are done so with an objective perspective of each file,” a Cunningham Lindsey release says.
Martin Maylor will serve as director of the unit. He brings more than 20 years experience investigating claims for both life and health and property and casualty industries in Canada, the United States and across Europe.

Aviva Canada will interface its broker portal with Applied Systems’ WARP to allow brokers easier access to the insurer’s portal.
The new functionality is now available for all Aviva personal lines business transacted in Ontario, the West and Atlantic regions.
By interfacing with WARP, “Aviva is giving its broker partners who use TAM (the Agency Manager) quick and easy access to its portal,” an Aviva release says.
WARP is “a bridging solution” that connects users of TAM to insurance company systems. For the Aviva implementation, the WARP technology connects brokers to the Aviva Portal and the Aviva Document Management System, where they can process policy inquiries and manual endorsements.
More information can be found at www.avivapartner.ca.