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artificial intelligence

News InsuranceTechnology

The limits of artificial intelligence in insurance

April 11, 2019 by Greg Meckbach

Artificial intelligence has not reached the point where it is replacing humans in the insurance industry because many processes still require human intervention, speakers said at a recent insurance conference. Artificial intelligence is used in some cases for client engagement

News InsuranceTechnology

The impact of legacy systems on AI implementation

March 5, 2019 by Jason Contant

Legacy systems have long been the scourge of the industry and they are one of the things standing in the way of artificial intelligence (AI) implementation, a speaker suggested last week at the Insurance-Canada.ca Technology Conference in Toronto. “There’s a

News AdjustersInsuranceTechnology

How to save insurers $1.3 billion a year on claims administration

March 4, 2019 by Greg Meckbach

Artificial intelligence will become a “big time saver” for claims adjusters and will eventually allow the industry to save billions a year in costs, one researcher says. For auto claims, insurers are already using AI to make recommendations on whether

News EmploymentInsuranceTechnology

This technology can help attract talent

February 28, 2019 by Greg Meckbach

Using technology like artificial intelligence can help insurers attract the right people and keep them engaged, suggests the head of a major Canadian insurer. “It’s a tough talent market right now across the leading insurance markets in the world. Canada

News InsuranceTechnology

This AI tool is a ‘huge priority’ for some insurers

February 27, 2019 by Greg Meckbach

Chatbots are getting better at answering questions, and many Canadian insurers are taking a serious look at the technology, a fintech analyst said Tuesday. “Quite a few of the major insurers in North America are looking to chatbots as a

News InsuranceTechnology

How Zurich can use AI to reduce a broker’s E&O exposure

February 25, 2019 by Greg Meckbach

A Toronto-based artificial intelligence (AI) vendor is working with Zurich Canada to reduce errors and omissions risk in commercial insurance policies. Often commercial policies have dozens of pages with several endorsements, which someone needs to read for accuracy before the

News InsuranceTechnology

The hard part about making artificial intelligence work

December 11, 2018 by Greg Meckbach

Using artificial intelligence, brokers can gain valuable insights from data, but making decisions based on those insights might be easier said than done. “There is an issue that all companies struggle with. It’s one thing to gain insights out of

News Technology

The ‘biggest hurdle’ to making artificial intelligence useful

November 28, 2018 by Greg Meckbach

Figuring out what products your customers might buy next or what they are complaining about are two ways you could be using artificial intelligence now, the founder of a big data vendor suggests. “In the future you are going to

News CatastrophesClaimsClimate Change

Why your clients are increasingly exposed to wildfire losses

September 28, 2018 by Greg Meckbach

Climate change has turned the risk of wildfire into a year-round peril in Western Canada, a geography expert says. In the past, wildfire season started in April or May and ended some time in October, said Dominic Ford, senior geospatial

News InsuranceTechnology

Analytics expert warns against ‘data hoarding’

September 26, 2018 by Greg Meckbach

Electronic data can be a powerful tool and is not expensive to store, but it’s only useful if you have a strategy behind it, speakers said during this week’s Insurance Analytics Canada Summit. “If you don’t have a data strategy,

News CatastrophesTechnology

Must-have for insurers to underwrite overland flood

September 26, 2018 by Greg Meckbach

Artificial intelligence and data analytics is one reason some Canadian insurers are underwriting residential flood coverage, speakers said Tuesday during an industry conference. “Here is an opportunity that we took to really look at the massive data sets we worked

News RiskTechnology

How cyber risk managers can detect something that does not look right

September 25, 2018 by Greg Meckbach

Machine learning – which some brokers use to make chatbots – can also help companies improve cyber risk by flagging abnormal activity. Machine learning is a type of artificial intelligence, which mimics human cognition and activities, such as identifying patterns.