Keyword
customer service
Collaboration leads to milestone achievement to define data exchange standards between companies, brokers
August 23, 2017 by Canadian UnderwriterThe long-standing objective of standardized real-time data exchange between insurance brokers and companies has taken a big step forward with Tuesday’s announcement that initial testing of the process has been successfully completed. A team of players in Canada’s p&c insurance…
Digital and app users not waiting around, quick to bail on non-responsive service: Australia research
August 2, 2017 by Canadian UnderwriterA huge divide exists between consumer expectations of their digital service experience and what is being delivered, with three-quarters of recently polled consumers in Australia reporting they will stop trying a digital app or service within a minute if it…
Applying blockchain technology could slash US$40 billion in costs for financial services: BIS Research
July 17, 2017 by Canadian UnderwriterImplementing blockchain technology could produce hefty cost savings in the billions of dollars annually for the financial services market, suggests a new report released Friday by Minnesota-based BIS Research. Characterizing blockchain as a revolutionary development, its application “could lead to…
Boyd Group Income Fund to acquire collision repair company Assured Automotive for $193.6 million
May 30, 2017 by Canadian UnderwriterBoyd Group Income Fund (BGIF) is looking to cement the Boyd Group’s position as a leading provider of collision repair services in Canada with the announcement it has entered into a definitive agreement to acquire the assets and business of…
Zurich Insurance announces plans to position itself for future, new profitability targets
November 17, 2016 by Canadian UnderwriterZurich Insurance Group plans to build on customer relationships, simplify the business and significantly reduce costs as part of its renewed focus on increasing business profitability and delivering high-quality earnings over the 2017-2019 period, the global insurer announced Thursday. “In…
Insurers must realign business to suit customer needs and expectations for the future, not the past: Majesco
November 4, 2016 by Canadian UnderwriterThe factors influencing customer loyalty are changing, demanding that insurers rethink and realign how their businesses meet customer expectations, notes a new thought leadership report released Thursday by Majesco. A significant gap exists between consumer needs and expectations and what…
Lussier Dale Parizeau, Riverin Girard and Ouellet Fillion to merge
September 28, 2016 by Canadian UnderwriterAn agreement has been reached to merge the operations of Lussier Dale Parizeau (LDP) and Riverin Girard & Associés and Ouellet Fillion, a move expected to enhance customer service and bolster LDP’s presence in Quebec. The deal was announced jointly…
InsurTechs driving disruptive innovation in insurance customer engagement: U.S. report
August 24, 2016 by Canadian UnderwriterWhile the vast majority of surveyed insurance executives and InsurTech professionals in the United States are engaged in redesigning the customer experience, two-thirds do not have a full grasp of how evolving digital ecosystems can impact customer acquisition and customer…
Business intelligence data analytics users in U.S. say structured data tops unstructured data: Clutch
August 16, 2016 by Canadian UnderwriterThe lion’s share of business intelligence (BI) data analytics users in the United States taking part in a recent Clutch survey regard structured data like internal information as more important than unstructured data, such as social networks. In all, 83%…
Sedgwick and subsidiary Vericlaim expand operations in Canadian market
June 1, 2016 by Canadian UnderwriterSedgwick Claims Management Services, Inc. and its subsidiary Vericlaim announced on Wednesday that they will expand their services available in the Canadian market. In addition to Sedgwick’s existing third-party administration (TPA) operations, the companies will offer high-quality claims administration and…
Economical Insurance activates multi-channel distribution with launch of direct channel
May 9, 2016 by Angela StelmakowichEconomical Insurance’s new direct channel – part of an updated corporate strategy to position the company as among the top property and casualty insurers in the country – went live Monday morning. Economical Insurance has activated multi-channel distribution with the…