The Modern Insurance Professional
April 1, 2011 Frank Cain, Michael Palermo & Associates Insurance Ltd.Strangely, many contemporary insurance terms do not appear in the seminal insurance and business glossaries published three decades ago.
Hitting the Mark Aiming for Successful SABS & MIG outcomes
March 31, 2011 Laura KupcisAdjusters and health care providers can take steps to ensure claimants receive the required and necessary care, all the while trying to not get caught-up in the ‘he said, she said’ – or more aptly ‘he’s doing, she’s doing.’
Intensive Care
February 1, 2011 Teresa Riverso, Supportive Environments Ltd.This is the second part of a two-part article discussing the real, potential and anecdotal effects of Ontario’s auto insurance reforms on access to health care for auto injury claimants. Part I of the article, published in the January 2011 edition of Canadian Underwriter, looked at the impact of the Minor Injury Guideline (MIG) and the Minor Injury Cap from the perspective of health care providers. Part II of the article, reproduced below, analyzes the new $50,000 med-rehab benefit, independent examinations and attendant care benefits. In addition, it outlines what the industry is currently doing to track and address these emerging issues.
Forecasting the Future
January 31, 2011 Craig HarrisUnraveling the complexity of future care costs and life care plans can be a challenging task for adjusters in today’s legal environment of high personal injury awards. Paying close attention to key factors, such as working with a qualified life care planner and understanding potentially problematic areas, can help adjusters navigate the waters of catastrophic bodily injury claims.
Psyched Out
January 1, 2011 Craig Harris, Freelance WriterMore frequently, insurers are seeing physical injury claims accompanied by claims for psychological injuries.
Necessity Breeds Innovation
January 1, 2011 David Gambrill, EditorInsurers are working with their claims-handling partners to find new ways to reduce the $18 billion in claims costs Canadian property and casualty insurers paid out as of 2010 Q3. Innovation comes in various forms, including billing arrangements, more efficient business or best practices, reducing administrative costs and even changing the nature of the insurer-vendor partnerships themselves.
vpi Educational Series
January 1, 2011 by Canadian UnderwriterAccident benefits claim adjusters and managers attended the first part of an educational series hosted by vpi on Nov. 5. The theme of the day was: “The New SABS – Keeping the Adjuster in the Driver’s Seat.” Four speakers outlined…
Ending Report Frustration
November 30, 2010 Judy Farrimond And Ian ElliottWhen it comes to insurer examination reports, providing the assessor with direction is key.
Stories by Numbers
November 1, 2010 Michelle RamsayCanadian Insurance Accountants Association (CIAA)’s 47th Annual Conference; The role of Chief Information Officers has expanded to include storytelling. Today, boards expect CFOs not only to crunch the numbers, but to tell the story behind those numbers.
Mediating the Message
October 1, 2010 Shannon MajorConsumers are increasingly communicating using methods not used by brokers and insurance companies.
Defining Minor Injury
September 30, 2010 Laura KupcisThe Minor Injury Guideline has created more defined parameters as to what constitutes a minor injury, but existing escape valves could prove to be an issue for insurers.
Voice-over Risk
August 1, 2010 Kevin KalinichAs insurance companies increasingly use Voice-over-Internet-Protocols (VoIP) technology, new risks have emerged related to using unsecure phone lines to transmit Internet data.